Bought this Dimplex Elda for £150 from www.direct-fireplaces.com. It does look nice, am impressed with the fake glowing fire effect. Also it's really easy to install - you really do just plug it in.
However, there have been problems, to say the least. On the first fire we were given, the fan didn't work so it kept cutting out. We then got another one delivered and the spacer was all dented so my husband had to get the bus all the way to the shop in Stockport and swap it. I've since noticed a big scratch all along the bottom but I really can't face having to deal with the shop again as they weren't very helpful at all.
When I bought this fire they took my £150 twice - right before Christmas so I was NOT happy! I was assured the money had been refunded. And Christmas came and went and we still didn't have our money back. In total we asked, rang and emailed about six times before we managed to get the money back and it took a month. I even had to speak to Trading Standards to get advice and write a letter.
So overall I was really NOT impressed by this online shop and in future would rather go somewhere like B&Q where it's easy to get a refund and they don't accidentally take all your money right before Christmas! I wouldn't even buy Dimplex again because we've had quite a few faults with it. Shame cos I actually do like the design of the fire.
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Dimplex Elda Stainless Steel ELD20 ( Surround Not Included )FeaturesInset fire with unique ... more
Optiflame® effectSupplied with pebbles and real coal2kW fan heater with choice of two heat settingsFlame effect only can be used independently of heatInset depth of just 55mm* fully inset or can be used flat-to-wall using spacer providedDesigned to fit 16" and 18" fireplaces and all conventional fluesStainless steel effect finishThe Elda surround was supplied by Aristocratic Designs.
* Fits standard 16in and 18in fireplace openings and all conventional flues * Choice of ... more
1kW or 2kW fan heat settings * Chassis allows the fire to be fully inset where flue allows with minimal projection into room or `flat-wall fixed` (semi-inset) using spacer provided and with a suitably rebated surround. * Can also be made free standing using optional spacer kit * Brushed stainless steel finish * Inset depth of only 50mm * Supplied with both coals and pebbles *Delivery to UK mainland only* Â
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