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Reviews - Direct Line Life Insurance

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Super

“Best buy”

published 09/08/2000

Value for money / ease of use

none

Using financial reports, and surfing "best buy" sites Direct Line consistantly came in the top 5 products, in terms of obtaining a defined amount of cover for the best value. In actually applying for quotes Direct Line were indeed the best value Additionally the ease of use of their web page...

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Excellent

“Great insurance,great price”

published 28/07/2000

Price, cover and service

none

Recently decided to shop around to reduce the price of my life insurance and ended up insuring 2 of us (my wife and I) for the price I had been paying for just me with the same level of cover for very slightly less cost. I found directline insurance online and went through the very easy online...

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Not for me

“Disappointing Stonewallers”

published 16/05/2007

None

Very poor customer service when making claims.

I am currently in the throes of making my first subsantial claim with Direct Line Insurance after the theft of my vehicle. The vehicle has not been found, the police have closed the file on it and yet, two months on, I am still exchanging letters and phone calls with Direct Line in an attempt to...

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Not for me

None

Departments don't talk to each other, will extort ...

I have been a direct line customer for over 5 years and had not experienced any problems until recently when a direct debit failed. Direct Line were not able to tell me why it had not worked (not entirely surprised, but I had checked with the bank before phoning and all was fine as far as they...

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Not for me

Can be cheap

Claims are a true nightmare

I was insured with Privilege, a subsidiary of Direct Line. My car was written off following a collision with a car insured by Direct Line. The other party accepted full and complete liability. You would think that would make things simple, but it did not. I had to deal with six (6!) different...

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Competitiveness of APR
Comprehensiveness of range of products
Product package
Efficiency of service
Value for money

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