Direct Line Insurance plc

Advantages: Quick, easy, painless. Everything is done for you.
Disadvantages: Basic teeny tiny hire car.

...as an overview of the Direct Line website, plus as a 'what to do if involved in an accident' and a 'what happened to us' - I hope it helps! I don't seem to have much luck with cars. My first was repeatedly vandalised until the fateful day someone pulled its poor little door off and tried to hotwire it. My second car was going fine until the day someone decided to drive into the back of it at a road junction - they said they were "looking behind ...
...flurry of phone calls between Direct Line, the car hire company and the person who shall now be known as Thumper ….. ~ Who are Direct Line then? ~ Incase you have been living in a cave for the past 20 years - they started in April 1985 selling just car insurance - you should know that Direct Line are an insurance company who offer many things: cover for your house - building and contents, Life insurance, car insurance, holiday insurance, home emergency, ... Read review

Advantages: Huge Range Of Services, Value For Money, Great Service
Disadvantages: None At All

...coming back to one company, Direct Line. Since being with Direct Line I have had 3 different cars and with every car they come back with the cheapest insurance quote, and they allow me to pay it monthly. This is a bit of bonus as there is no way I could afford to pay out them amounts in one go. Although this year they were only just the cheapest, by about £30, this year with Tesco coming in a close second. Having had insurance with both these companies ...
...that out of the two Direct Line was the better company. To get my insurance quote I visited their website as they actually give you a 5% discount for buying online. However you can also get quotes by calling them as well. This year was my second year in a row with them without changing companies in between time and the renewal with them could not have been easier. All I had to do was precisely nothing! They sent me a letter two or three weeks before ... Read review

Advantages: Easy to so business with, good premiums, stable underwriting
Disadvantages: none

...I have been insured with Direct Line for something like 14 years now, having defected to them when I worked for a very large well known broker, as even with staff discount, Direct Line's quote was cheaper! We currently have two cars, home insurance and life insurance with direct line, and I will ensure they quote us for pet insurance very soon. I have also taken out their one trip travel insurance on a couple of occasions. In fact that little red ...
...Back in the early 1990s Direct Line certainly revolutionised the way that insurance was bought and sold. Prior to that there were small brokers, and even large brokers, but the concept of doing insurance over the telephone was not great, and even for someone who gained CII qualifications, I remember one text saying something along the lines of "it is yet to be proven that these new companies will take off". How wrong that author was, with most insurance ... Read review

Advantages: none
Disadvantages: bad customer service, poor payments on claims.

...insurance would suit me. Direct Line was one of the cheapest and as it is advertised on television and the internet I thought it might be a good insurance company to start with. I logged onto the site and filled in the online form, after going through he form I was given a quote for £279 which for my first years insurance with no claims bonus I thought this was reasonable. I got fully comprehensive insurance and a guaranteed hire car, so I phoned ...
...of no-where. I rang Direct Line as soon as I got a lift home, explained what had happened and they said they would pick up the car, take it to their garage and assess the damage. They arranged to do this the day after and said that they would arrange a hire car for me, which they did that day. I went to pick the hire car up the next day, then got a phone call from Direct line asking if I could meet Green Flag at the damaged car to hand over the ... Read review

Advantages: Competitive, easy to deal with.
Disadvantages: None I can think of.

...to the one Insurance company, Direct Line. I have two cars on the road, a small Mazda 121 and a nice Mitsubishi Carisma GDI sport, one I use for ferrying my wife and kids about and the small one for work and general run about use so I need a comprehensive cover that won’t make me cry when the premium is mentioned. Direct Line has consistently come up with one of the cheapest quotes for insurance that suits my needs; I won’t say they were the absolute ...
...centre is manned completely by Direct Line staff, there is no touch tone sequences to go through before speaking to someone, you just call their number and hey presto! your actually talking to a real person! Without exception, every time I have called them I have gotten through within seconds and received a courteous and friendly greeting, any questions I ask are dealt with easily and promptly and the whole process is pain free. The DL employee ... Read review