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102 Reviews

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DL's assertion that named drivers can earn no claims discount encouraged me to stay with them as my sons approached 17 years of age. When my son reached 17 he was added as a named driver and had... more

User Reviews

for Direct Line Car Insurance

Rating Summary based on 102 reviews

  • 5 Stars
    33
  • 4 Stars
    26
  • 3 Stars
    6
  • 2 Stars
    12
  • 1 Star
    25

Detailed rating

  • Competitiveness of APR
  • Comprehensiveness of range of products
  • Efficiency of service
  • Online - Content/organization of site
  • Online - Ease of applying for products
  • 3.4
  • 3.7
  • 3.3
  • 3.4
  • 3.4
  • 91 of 91 Ciao users found the following review helpful
    Picture of Amazingwoo

    Level 7 Amazingwoo

    Member since 27/06/2003

    Reviews written: 127

    User recommends the product

    Advantages Advantages Quick, easy, painless. Everything is done for you.

    Disadvantages Disadvantages Basic teeny tiny hire car.

    I've typed this review as an overview of the Direct Line website, plus as a 'what to do if involved in an accident' and a 'what happened to us' - I hope it helps! I don't seem to have much luck with cars. My first was repeatedly vandalised until the fateful day someone pulled its poor little door off and tried to hotwire it. My second car was going fine until the day someone decided to drive into the back of it at a road junction - they said they were "looking behind me" which I would strongly advise you not to do when approaching a busy junction as you might hurt yourself. They say that you ... more
  • 44 of 44 Ciao users found the following review helpful
    Picture of Andy0304

    Andy0304

    User recommends the product

    Advantages Advantages Huge Range Of Services, Value For Money, Great Service

    Disadvantages Disadvantages None At All

    Every year that time comes when I have to phone around to find out who wants to charge me what to re-insure my car for another 12 months. Every year I try all the top companies and all the little ones, I have had insurance with various different companies including the likes of Endsliegh, Tesco Insurance but keep coming back to one company, Direct Line. Since being with Direct Line I have had 3 different cars and with every car they come back with the cheapest insurance quote, and they allow me to pay it monthly. This is a bit of bonus as there is no way I could afford to pay out them amounts ... more
  • 82 of 82 Ciao users found the following review helpful
    Picture of helencbradshaw

    Level 8 helencbradshaw

    Member since 29/07/2001

    Reviews written: 310

    User recommends the product

    Advantages Advantages Easy to so business with, good premiums, stable underwriting

    Disadvantages Disadvantages none

    Background --------------- I have been insured with Direct Line for something like 14 years now, having defected to them when I worked for a very large well known broker, as even with staff discount, Direct Line's quote was cheaper! We currently have two cars, home insurance and life insurance with direct line, and I will ensure they quote us for pet insurance very soon. I have also taken out their one trip travel insurance on a couple of occasions. In fact that little red phone finds it way into my home every couple of months or so. Back in the early 1990s Direct Line certainly revolutionised ... more
  • 53 of 53 Ciao users found the following review helpful
    Picture of ScottishWestie

    ScottishWestie

    User recommends the product

    Advantages Advantages More competitive than comparison websites, staff at call centre when buying

    Disadvantages Disadvantages No courtesy car available with fully comprehensive package

    One of the benefits of the internet in recent years is the emergence of comparison websites for customers looking for competitive deals for insurance, energy providers & mobile phone tariffs. In days of old getting competitive insurance quotes was a time consuming & laborious task. If you weren’t happy with a quote from an existing company you had to ring round various other companies & hope that your efforts would be rewarded, often they weren’t. You could always find an agent & leave your details with him or her for a few days & hope for the best. Nowadays comparison web sites take the ... more
  • 25 of 25 Ciao users found the following review helpful
    Picture of jimblob

    jimblob

    User recommends the product

    Advantages Advantages Competitive, easy to deal with.

    Disadvantages Disadvantages None I can think of.

    Every year I trawl through insurance web sites getting quotes for car insurance, I have even been known to phone some of them for a quote, (I know, it’s an antiquated idea but I’m an old fashioned guy at heart) but for the last five years I have always came back to the one Insurance company, Direct Line. I have two cars on the road, a small Mazda 121 and a nice Mitsubishi Carisma GDI sport, one I use for ferrying my wife and kids about and the small one for work and general run about use so I need a comprehensive cover that won’t make me cry when the premium is mentioned. Direct Line has ... more