Advantages Huge Range Of Services, Value For Money, Great Service
Disadvantages None At All
Every year that time comes when I have to phone around to find out who wants to charge me what to re-insure my car for another 12 months. Every year I try all the top companies and all the little ones, I have had insurance with various different companies including the likes of Endsliegh, Tesco Insurance but keep coming back to one company, Direct Line.Since being with Direct Line I have had 3 different cars and with every car they come back with the cheapest insurance quote, and they allow me to pay it monthly. This is a bit of bonus as there is no way I could afford to pay out them amounts in one go.
Although this year they were only just the cheapest, by about £30, this year with Tesco coming in a close second. Having had insurance with both these companies I knew pretty much about there insurance policies and felt that out of the two Direct Line was the better company. To get my insurance quote I visited their website as they actually give you a 5% discount for buying online. However you can also get quotes by calling them as well.This year was my second year in a row with them without changing companies in between time and the renewal with them could not have been easier. All I had to do was precisely nothing! They sent me a letter two or three weeks before my insurance was due to expire and this letter contained all the information about renewing my policy. Including the part everyone wants to know, the cost!
To renew my insurance with them all I had to do was sit and wait. The letter quite clearly explained that if I decide to keep my insurance with them for another year then there was no need to get in contact with them as they will renew it automatically for me. I only needed to contact them if I had a desire to cancel my insurance and move it elsewhere. As part of this they also would continue to use my direct debit instructions from last year and just amend the amount they were taking out to reflect this year’s policy. How easy is that!One of the main reasons that I had always favoured Direct Line was that when I had previously been with them I was unfortunate enough to have an accident. Well I had 3 to be precise in my first 18 months of driving, all not my fault though I may add! The accident I am talking about was again the fault of the other driver but unfortunately had left my car is an un-drivable state.
So I gave Direct Line a call on their 24 hour claims line and they took all the details of the accident down whilst I was on the phone and everything was still fresh in my mind. This would save me the job of having to do this later on. They also at that point took the details of the other driver involved and their insurance details. Once we had completed all this they noted all the details of the present state of my car and said not to worry someone would be along to recover it. Sure enough within 45 minutes of my phone call to them a recovery truck turned up and took my car to a local garage about half an hour drive away.OK, so they had taken my car, but what now?
|Competitiveness of APR|
|Comprehensiveness of range of products|
|Efficiency of service|
|Value for money|
|Online - Content/organization of site||Excellent|
|Online - Reliability/speed of site||Good|
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