Advantages cost, good cover
Disadvantages previous experiences, see review
Is everyone sitting comfortably? Then I’ll begin …I have always been a named driver on my mum’s insurance via Direct Line. Whilst on her insurance I managed a number of interesting manoeuvres and yet somehow 5 years later she still had a couple years no claims bonus! I bought my new (second-hand) car and then set about insuring it. After all the hundred of comparison adverts on the television I began my search there. I was 25 years old at the time and everywhere was quoting higher then my budget would allow or barely covered me for anything.
I was on the phone with my mum when she told me to call Direct Line for a quote as they’ve always been good to her. It did dawn on me that I hadn’t seen them on any of the compare websites. I had a look on their website and entered all my details. The quote was really good so I phoned the customer phone number to try and make sure the quote was right. Whilst talking to the lady on the phone I mentioned I had been a named driver previously, gave her my mum’s policy number and to my surprise another discount was added! This meant that Direct Line was offering me really good cover for £172.98 cheaper then the best offer on a comparison website! I jumped at it and the paperwork was signed and finalised within the next week.Two weeks went by and suddenly there was a letter through my door saying that Direct Line had no record of my previous named driver insurance and thus they would need to recalculate my insurance amount. I was really confused by this as I had discussed everything with the lady on the phone and the paperwork had it all on there in black and white. I phoned the number provided and discussed what was going on. This time I was speaking with a lad who seemed rather confused himself! I was transferred a couple of times before speaking to what seemed like a manager who said he wasn’t sure what the problem was as all the information was there.
A week later the same letter came. I presumed it was sent before I had sorted things out but phoned anyway. As I thought they said to just ignore the letter as everything was fine.To give you an idea of service I had a couple of incidents with my mums car before and on the first occasion I called Direct Line and within 15 minutes had put in the claim and sorted out a garage near me to do the repair work. The work was done fast and the car was brought back to the house for me which was nice. Maybe a service that this particular garage offers and nothing to do with Direct Line but oh well. The second mishap was a bit harder to deal with. I phoned the company and described to them what had happened and just my luck I got the dumbest person in the customer contact office. I ended up hanging up the phone as this person was impossible to deal with and phoned back in the hope of getting some one else. Thankfully this stealth phone manoeuvre worked perfectly and I got through to a normal person with a brain! Yay! It didn’t take long on the phone to sort things out and some one phoned the next day to tell me the name of the body shop and where it was located.
|Competitiveness of APR|
|Comprehensiveness of range of products|
|Efficiency of service|
|Value for money|
|Online - Content/organization of site||Good|
|Online - Reliability/speed of site||Good|
Attention, this is the first review from this author
Instead of giving a negative rating, consider:
Help this member by giving your advice
Report fraud (for example plagiarism) or other issue with the review to the Ciao support team
Add your comment