Advantages Was happy with service over 14 year period.
Disadvantages Can't be trusted.
After 14 years with Direct Line I have just cancelled my Motor Insurance policy. The renewal notice I received showed a year on year increase of 20%. On challenging this I was offered a small reduction (??) bringing the annual increase down to 14%! I found this totally unacceptable and informed Direct Line to cancel my renewal. Having shopped around I have now taken out a policy with AXA for 1.1% less then I paid Direct Line over the past year. Clearly Direct Line does not value and recognise loyal customers! No doubt I will be shopping around when my Direct Line Home & Contents Insurance comes up for renewal later this year.
Other then that I have never had any reason to be dissatisfied with Direct Line but I won't be able to trust them in the future! Sorry.
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