Joost888 1

Joost888

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Member since:28.02.2010

Reviews:1

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Can't be trusted!

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28.02.2010

Advantages:
Was happy with service over 14 year period .

Disadvantages:
Can't be trusted .

Recommendable No:

Detailed rating:

Speed Of Response

Cost

Level Of Cover

Customer Service

7 Ciao members have rated this review on average: somewhat helpful See ratings
helpful by (14%):
  1. lustba
somewhat helpful by (86%):
  1. TheHairyGodmother
  2. tecnomars
  3. Clurbur85
and 3 other members

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The overall rating of a review is different from a simple average of all individual ratings.

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After 14 years with Direct Line I have just cancelled my Motor Insurance policy. The renewal notice I received showed a year on year increase of 20%. On challenging this I was offered a small reduction (??) bringing the annual increase down to 14%! I found this totally unacceptable and informed Direct Line to cancel my renewal. Having shopped around I have now taken out a policy with AXA for 1.1% less then I paid Direct Line over the past year. Clearly Direct Line does not value and recognise loyal customers! No doubt I will be shopping around when my Direct Line Home & Contents Insurance comes up for renewal later this year.
Other then that I have never had any reason to be dissatisfied with Direct Line but I won't be able to trust them in the future! Sorry.

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Comments about this review »

ALM1 28.02.2010 23:35

Welcome to Ciao! Sorry to rate low, but it helps customers to have a little more information about the company and the all-round service you have received. As you were with them 14 years you obviously have a lot of experience to draw on. If you do add anything more to the review, please let me know and I would be happy to re-rate.

Tempus_Fugit 28.02.2010 23:33

All insurance companies increase their premiums and it pays to play them off against each other. I am currently using Direct Line for my home insurance but Tesco were happy to reduce their premium to almost as cheap as Direct Line. Come August I will do the same again, the only way to get cheap insurance it appears.

chilcott1 28.02.2010 23:32

It always pays to shop around anyway

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Product Information »

Manufacturer's product description

Tel: 0845 246 8702; Website: http://www.directline.com/

Product details

Type Breakdown Organisation
Country United Kingdom
Long Name Direct Line

Ciao

Listed on Ciao since 05/03/2001

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Review Ratings »

This review of Direct Line Breakdown Service has been rated:

"helpful" by (14%):

  1. lustba

"somewhat helpful" by (86%):

  1. TheHairyGodmother
  2. tecnomars
  3. Clurbur85

and 3 other members

The overall rating of a review is different from a simple average of all individual ratings.

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