My wife, Jill, was diagnosed with breast cancer on August 29, 2008. We had our holiday booked for September 8 so I asked Direct TravelInsurance for a claim form.
The form arrived from AIG around September 3. AIG are the company Direct Travel Use to process their claims. It had four pages of A4. Three to be filled in by me and one by Jill's doctor. OK so far. After lot's of ink and £25 for the doctor, I returned the forms a couple of days later.
The form signed by the doctor stated that Jill had a hospital appointment for the day we were due to fly. Despite this, AIG continued to turn awful into horror.
After about three weeks a letter arrived from AIG asking for the tickets. They knew we were flying with JET2.com, which is a ticketless airline but AIG appeared to have forgotten. I reminded them.
Jill had two operations while AIG prevaricated.
I felt they were trying to make life so difficult that I would abandon the claim.
Two weeks later they sent a letter saying they needed a 'No Show' confirmation from the airline. I replied, doubting that Jet2.com would send me this if they wouldn't send me a ticket but to my amazement they did... for the small sum of £15!
Finally some two months later, after awful hassle, filling in multiple forms, and paying £40 which they would not refund, AIG sent me a cheque for £140.05!
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Nov 29th, 2008
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