Dixons.co.uk

Recommend (9) ·

(34) ·

User rating

52 Reviews

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I ordered a TV online for my mum who is a pensioner with a broken set, great price I thought.....save my mum some money My account showed an order number, the web page would not show me the order... more

User Reviews

for Dixons.co.uk

Rating Summary based on 52 reviews

		5

		6

		1

		3

		37

See all Reviews (52)

Detailed rating

Ability to customise
Customer service support
Layout & Design
Navigation
Prices

	1.8

	1.8

	3.3

	3.0

	3.6

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37 of 37 Ciao users found the following review helpful

BananaMan111

Some catching up to do! 06/12/2004

User recommends the product

Advantages great range of products and good prices
Disadvantages not as efficient as other online retailers

Dixons.co.uk is a great web site for buying electronic goods! They have a huge range on offer, including small appliances, large household appliances, home entertainment and lots, lots more! I've used dixons.co.uk once and I have written about my experience here. I have also looked at the web site itself and how well it works. My Experience with dixons.co.uk ************************************** -- First Contact -- I first visited this web site in looking for computer components a few years ago and found that the prices were beaten on lots of other web sites, so I never brought what I was ... more
2 of 2 Ciao users found the following review helpful

Joosey

DO NOT BUY FROM DIXONS 01/08/2008

User doesn't recommend the product

Advantages Cheap
Disadvantages The WORST Customer Services EVER

I have never experienced such appalling customer services as I have with Dixons and would not wish anyone else to have to go through the same pain. They LIE, have truly incompetent staff, have no SLA's or flexibility, have incorrect notes, and have the audacity to call me a liar because THEIR notes are wrong. This includes their management who point blankly REFUSED to check the dates / notes again "as the engineers notes are always right" According to the engineers notes, they were apparently repairing my TV in my house when I was out of the country.. mmmmm does this mean I should report them ... more
1 of 1 Ciao users found the following review helpful

F650CS

Cannot fault the service I received 14/04/2010

User recommends the product

Advantages Excellent prices, free delivery, took away old machine for recycling for free, on time delivery.
Disadvantages No confirmation email, the option of a next day delivery would be an advantage for some.

Purchased a dishwasher from Dixons.co.uk on the Friday morning. The price was £30 cheaper than the next cheapest shop. When I placed the order, I also arranged delivery for the following Monday. The website said they endeavour to deliver within 4 days. I received an order acknowledgement email straight away together with my invoice. The email said they will send a second confirmation email with a delivery code so that I can check on the Sunday night for my allocated delivery time. As no order confirmation arrived by the Saturday afternoon, I rang the Dixons Customer Service number. The call ... more
2 of 2 Ciao users found the following review helpful

deanobravo

Dixons Review 21/05/2011

User doesn't recommend the product

Advantages Good price,Good website
Disadvantages Slow delivery,Selling items not in stock, Online order tracking never worked

Thought i'd post a quick review of my experiace of dixons online,I had been looking for a 42" plasma tv with built in freeview hd at a good price for a couple of months when i found out both dixons and amazon were selling the panasonic TX-P42C3b for 350 quid,I had a good look at both offers and even though amazon were offering delivery within 2 days decided to go with dixons with there 9-12 day delivery as i saw them as a reliable big brand name (as they are part of the pc world,currys group) . I placed my order on 28/4/11 and recived an email conferming the order after hearing nothing for 7 ... more
4 of 4 Ciao users found the following review helpful

CarolineWiles

Outstanding customer service for toshiba 47ZV635DB 15/10/2009

User recommends the product

Advantages Prompt delivery service, kept me updated, reliable.
Disadvantages Non

I was reluctant to use Dixons for the purchase of our new LCD TV due to the large number of negative reviewss regarding their customer service and delivery. However as Dixons had a 12 hour sale which resulted in the TV I wanted being nearly £50 cheaper than everywhere else I took the plunge and placed the order on line. I must say I am absolutely shocked at the high level of customer service I have received. As soon as my order was placed I received email acknowledgement, then an email receipt for my records and then an email advising my delivery date and tracking number enabling me to enquire ... more