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27 Reviews

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WOW now that's what I call service. Last year both me and the wife were with another Opticians (see my other review!!), however, this year we decided we needed a better service so off we went to D... more

User Reviews

for Dolland & Aitchison

Rating Summary based on 27 reviews

  • 5 Stars
    9
  • 4 Stars
    6
  • 3 Stars
    0
  • 2 Stars
    2
  • 1 Star
    10

Detailed rating

  • After-sales service
  • Availability
  • In store customer service
  • Layout & presentation
  • Price
  • 3.2
  • 3.4
  • 3.3
  • 3.7
  • 2.4
  • 60 of 60 Ciao users found the following review helpful
    Picture of yummy.mummy

    yummy.mummy

    User recommends the product

    Advantages Advantages Fantastic range of frames, good deals, friendly staff

    Disadvantages Disadvantages Always buy more than you intended to!

    Bottle Tops on those Madam? I first got glasses when I was about 7 years old, and I hated them from the word go. I am not sure if any fellow sufferer recalls those awful grey plastic Bottle Top glasses that seemed to be NHS standard provision if you were a child and your parent couldn't afford to pay? That visit to the opticians left me traumatised and feeling physically encumbered with glasses that seemed to give out a statement classing me as a social outcast. Sounds dramatic and theatre worthy I know, but these really were awful glasses and my imagination as a 7 year old was on par with my ... more
  • 79 of 80 Ciao users found the following review helpful
    Picture of belfin

    Level 8 belfin

    Member since 09/08/2005

    Reviews written: 413

    User recommends the product

    Advantages Advantages Professional eye testing, reasonable range to choose from

    Disadvantages Disadvantages Pricey compared to Specsavers

    I've recently started a mystery shopping job and my first assignment was one that I jumped at the chance of carrying out as I was due for an eye test anyway. I had to book an appointment over the telephone, attend and see if I was offered everything on the list. As I live in Scotland my eye test was free anyway on the NHS, but I also have a voucher for my glasses thanks to the family credit we receive so I was entitled to money off my actual purchase. ***Booking The Appointment*** When I phoned up to make my appointment I was dealt with professionally and quickly and asked all the relevant ... more
  • 47 of 47 Ciao users found the following review helpful
    Picture of dabmim

    dabmim

    4 Stars EYE OF THE HIGH STREET Review with images 23/04/2004
    User recommends the product

    Advantages Advantages Excellent customer service

    Disadvantages Disadvantages prices seem steep

    Since I was in primary school I have been wearing glasses, I’ve always tended to be long sighted – though gradually over the years with age and various other things my eye sight is just getting worse full stop. Anyway, as a kid my parents used to take me to the ONLY opticians in our town – Dolland and Aitchinson. A woman optician was my eye tester for many years until ill health forced her to retire. Dolland and Aitchinson have come a long way since my childhood days, and are now a common sight in most towns and cities. But with the arrival of stores like: Spec savers and Vision Express they ... more
  • 35 of 35 Ciao users found the following review helpful
    Picture of dynamicnurse

    Level 8 dynamicnurse

    Member since 30/07/2007

    Reviews written: 644

    User recommends the product

    Advantages Advantages See text.

    Disadvantages Disadvantages See text.

    I would just like to write a review of these opticians, based on my experiences after having my eyes tested (or rather re-tested after another one made a muckup) and theh subsequent purchase of glasses from them. Why choose Dolland and Aitchison (hereafter known as D&A for ease of use)? I had previously had my eyes tested elsewhere, as I use glasses for driving I just went back to the place I went to before. After having my eyes tested, I was told that my eyes had not changed and so I could carry on using the same glasses that I had been using for theh two years previously. But I thought that ... more
  • 18 of 18 Ciao users found the following review helpful
    Picture of AlexWales

    AlexWales

    User recommends the product

    Advantages Advantages Excellent service, good product

    Disadvantages Disadvantages None

    Now, while D and A may not remember my name like my old optician, I'm more than willing to forgive them. The service I've received has always been professional and friendly. I was tempted away from my old optician by the big special offer signs offering contact lens trials. It's not the kind of thing I'd usually do, but well over a year later, I'm really glad I made the jump. At the moment, I have soft lenses that you wear during the day then clean and store overnight. These arrive through my letterbox every month without fail for £16.50 a month including all my consultations and check-ups. It ... more