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Satisfactory

The Sales Rep/ Designer and the fitter were friend...

See text, too many too list.

Disatisfaction, disappointing. Overall wish we hadn't chosen Dolphin Level of stress, hitting boiling point Poor communication Helpful and friendly sales rep and fitter, shame about the rest!! Inconvienient, Having to ring them all the time and chasing them for answers. Non- existent customer...

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Not for me

Nice product designs

ridiculously high prices

When we bought our house, one of the first rooms we wanted changing was the bathroom. I have always seen the adverts for Dolphin on the TV and love how the bathrooms look. In the Trafford Centre in Manchester there is a showroom. When we went into the showroom we were given the chance to enter a...

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Excellent

“Dolphin Friendly”

published 26/02/2003

Professionalism of Company

Length of time to fit

I must admit at first when my wife wanted a new bathroom I did not think it would cost as much and take as long as it did but when you watch what is happening you can see there is a lot more work than you think there would be. We looked about for different bathrooms from different companies and...

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Good

One-stop shop for a complete bathroom rebuild

Expensive. Watch out for the extras!

I am breaking off from DIY to write this opinion for two reasons, one – my wife has just washed the kitchen floor, and I’m captive on the wrong side of the wet area, and two – the reason for my need to be wasting good un-metered off-peak surf-time on DIY, Dolphin Bathrooms...

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Satisfactory

“You must be joking!”

published 11/03/2005

Friendly Representative

Tooooooooooooo Expensive

There is nothing really wrong with my bathroom but after some 25 years I am fed up with the colour scheme and there is a loose tap on the wash basin. I discussed this with my husband and he agreed that it would do with a re-vamp. We decided to get three quotes and I chose Dolphin as my first. One...

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Not for me

It looks better than an old bathroom

too many to state

Here are the opions of my experience: After having a sales consultat our house and ending up with a quote of £8300 for our small bathroom doing, it was indeed far more (by about £2000) expensive than we were thinking, but decided to go ahead on the basis of relying upon a long standing...

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Super

One stop shop, classy products

Most salesmen start off too high; fitters are a lo...

I have been told by a fitter that the Dolphin experience in Scotland is a lot better than in England and I am in Scotland. I booked an appointment with a designer who took me seriously despite my naive, late-20s student demeanour. He saw my dilapidated old suite and thought about saving himself...

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Super

“DolphinBathrooms”

published 18/11/2006

They do it all for you

Its expensive

Firstly, we fancied a Dolphin Bathroom so we phoned and booked a home visit for a "designer". We got a cocky sales rep who thought we couldnt afford the bathroom and so couldnt be bothered to do the sale (we had just moved in and everywhere was a bit of a mess). So we phoned again and asked for...

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Not for me

“Bathroom Fiasco”

published 15/04/2002

None

Terrible customer service, shoddy workmanship

We had been looking forward to having our new bathroom as the one in our recently purchased home looked like it had been there before the house was build in the sixties! We chose Dolphin as they are a well known company and we had had one of their showers in our previous house which served us...

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Satisfactory

“Still waiting.....”

published 14/06/2004

full service

waiting time, cost, lack of contact

This is just a quick one from me really. I contacted Dolphin Bathrooms in January of this year after seeing their website, visiting one of their showrooms, and being generally very impressed with the appearance of their kit and their apparent professionalism. A designer came out and designed me a...

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Super

One-stop-shop, quality, after sales service

Cost, storage of bits before fitting for 2 weeks

The sales work was a bit bizzare: a guy came around, told us he was an ex-plumber now doing sales for Dolphin so he really understood what the issues were, took several hours to draw up the spec, and got us to sign off on it. We were quoted about 40% more than an independent plumber, but we would...

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Super

One-stop shop & quality fittings

Paying up front

I handed over seven grand for a new bathroom a couple of months ago to Dolphin - and THEN found these reviews! You can imagine my panic. However, I have to be honest and say I was thoroughly impressed with Dolphin's professionalism from start to finish and am now the proud owner of a beautiful...

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Not for me

Can't think of any

Ridiculous pricing and refusal to break down costs

We are looking to change our bathroom and contacted Dolphin to come and quote, after seeing their TV advert and website, liking the design and install aspect so as we don't have to project manage different tradesmen. They were very pleasant on the phone and sent out an impressive, glossy brochure...

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Not for me

“BE WARNED DOLPHIN BATHROOMS”

published 16/06/2002

A good way to waste money

List too long to fit in this space

My experience with Dolphin Bathrooms has been a nightmare. My bathroom was redesigned and fitted from 12-19 Feb 2002. To date I have got nowhere with the Customer Service Team, they are not interested, but I wont be giving up They forgot to secure a pipe in the attic properly, so after a few...

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Excellent

“WELL DONE DOLPHIN!!!”

published 21/10/2009

Very professional and high standard of workmanship

None

I recently had my bathroom refurbished by Dolphin and was extremely impressed with the service I received, right from the initial sale through to the completion of the work. Their Customer Service staff were very professional and efficient and kept in touch with me every step of the way. The...

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