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Member since:04.02.2009

Reviews:6

Quote-start

AVOID DOLPHIN, SWIM AWAY AND DONT LOOK BACK!!!

Quote-end
04.02.2009

Advantages:
The Sales Rep/ Designer and the fitter were friendly and helpful

Disadvantages:
See text, too many too list .

Recommendable No:

Detailed rating:

Service

After Sales Service

Quality

Price£12000

1 Ciao members have rated this review on average: very helpful See ratings
very helpful by (100%):
  1. TheHairyGodmother
  2. sagitaria
  3. paulpry118
and a further member

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Disatisfaction, disappointing.
Overall wish we hadn't chosen Dolphin
Level of stress, hitting boiling point
Poor communication
Helpful and friendly sales rep and fitter, shame about the rest!!
Inconvienient, Having to ring them all the time and chasing them for
answers.
Non- existent customer service and after sales.


We decided to go with Dolphin as we thought it would be less hassle and stress, with Dolphin arranging all the workmen and everything involved with getting a new bathroom, (what a mistake that turned out to be.) My mum has M.S., therfore getting in and out of our old bath was problematic. So, we eventually decided on a wetroom.

The Designer/ Sales Person was great; he did not pressure us into anything only helped us make all those important decisions, big and small. He even took us to the nearest showroom to see a wetroom, which was about a 4hour drive (there and back). He was friendly, helpful and made the experience a joy rather than a hassle, so we assumed the whole process would be the same.

There were a few little complications with the surveyor and the designer, but they were just trying to achieve what we wanted in our wetroom.

The fitter did everything in the bathroom, apart from the electrics, including the underfloor heating and even painted the first coat for us (which isn't in the job description).

He completed the wetroom in good time and we had our brand new wetroom.
From there on it pretty much all went down hill.
We have since had many problems some of which are as follows;

We had trouble with the under floor heating, and we couldn't turn it off so it wasted electricity and Dolphin took over a week to get back to us let alone sort the problem.

They often hung up the phone on us, which was extrememly frustrating and not to mention incredibly rude.

We had dirty water from the toilet come up into the shower, flooding the bathroom, and blockages in the drain.

Small fixtures and fittings weren't fitted until weeks after the wetroom and even then they weren't fitted very well, as they fell off!

They sent the wrong cabinet for the wetroom and we are still awaiting a refund for it, and they have had it back for over 2 months now!!! They say they are still looking for the price............. I say B*******!

Basically once you have paid them in full they do not want to know!!!!

WE DO NOT RECOMMEND DOLPHIN!!!!!!!

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Product Information »

Product details

Type Bathroom/Kitchen Refurbishment

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Review Ratings »

This review of Dolphin Bathrooms has been rated:

"very helpful" by (100%):

  1. TheHairyGodmother
  2. sagitaria
  3. paulpry118

and a further member

The overall rating of a review is different from a simple average of all individual ratings.



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