Disatisfaction, disappointing. Overall wish we hadn't chosen Dolphin Level of stress, hitting boiling point Poor communication Helpful and friendly sales rep and fitter, shame about the rest!! Inconvienient, Having to ring them all the time and chasing them for answers. Non- existent customer service and after sales.
We decided to go with Dolphin as we thought it would be less hassle and stress, with Dolphin arranging all the workmen and everything involved with getting a new bathroom, (what a mistake that turned out to be.) My mum has M.S., therfore getting in and out of our old bath was problematic. So, we eventually decided on a wetroom.
The Designer/ Sales Person was great; he did not pressure us into anything only helped us make all those important decisions, big and small. He even took us to the nearest showroom to see a wetroom, which was about a 4hour drive (there and back). He was friendly, helpful and made the experience a joy rather than a hassle, so we assumed the whole process would be the same.
There were a few little complications with the surveyor and the designer, but they were just trying to achieve what we wanted in our wetroom.
The fitter did everything in the bathroom, apart from the electrics, including the underfloor heating and even painted the first coat for us (which isn't in the job description).
He completed the wetroom in good time and we had our brand new wetroom. From there on it pretty much all went down hill. We have since had many problems some of which are as follows;
We had trouble with the under floor heating, and we couldn't turn it off so it wasted electricity and Dolphin took over a week to get back to us let alone sort the problem.
They often hung up the phone on us, which was extrememly frustrating and not to mention incredibly rude.
We had dirty water from the toilet come up into the shower, flooding the bathroom, and blockages in the drain.
Small fixtures and fittings weren't fitted until weeks after the wetroom and even then they weren't fitted very well, as they fell off!
They sent the wrong cabinet for the wetroom and we are still awaiting a refund for it, and they have had it back for over 2 months now!!! They say they are still looking for the price............. I say B*******!
Basically once you have paid them in full they do not want to know!!!!
WE DO NOT RECOMMEND DOLPHIN!!!!!!!
How helpful would this review be to a person making a buying decision? Rating guidelines
Advantages: Impressive finished product, great catalogue and TV advert, professional sales staff Disadvantages: Very expensive, sister companies featured on BBC1's Watchdog
very helpful by (100%):
