Dualit 20246

I have now purchased 2 Dualit products based on the fact that they are marketed as high quality. My opinion is DO NOT BUY DUALIT! I purchased the 20246 toaster and within 1 year the timer started to get stuck, this means every time you make toast you have to sit there & watch it or else you risk forgetting about it & burning the toast. Or worse you could forget about it causing it to over heat and start an electrical fire. It costs over 25 pounds to replace the timer, after spending over 100 pounds on the toaster an extra 25 pounds because of a faulty product is very disappointing. This to me ... more

i saw this toaster for the first time when i was young and my artist aunt had one. i fell in love with it and thought it was the best toaster i had ever seen. although it's incredibly expensive for a toaster, it's worth it, because 18 years later my aunt still has hers. the engineering is great and they are obviously built to last unlike most other brands. you can get replacement parts if the elements go (this happened once for my aunt in all those 18 years). my other half doesn't like it because its not gadgety enough, but thats one of the things i like most about it. it's very simple to use ... more

I had an awful experience with my toaster after five uses while on defrost it didn't switch off. The toast was happily burning away it would have started a fire if I hadn't been alerted by a neighbor as i had left the room at the time. Not a good start to my morning routine indeed!!! The customer services team were not helpful and insisted on repairing the fault - I would rather have had my money back as I have no faith in the product and I don't want my house to burn down. The fault was a spring but for the amount of money paid it was crazy to have this happen. The only positive thing is it ... more