Author's product rating: 
| Advantages: |
local branches and getting to speak to that branch on the telephone |
| Disadvantages: |
only available in scotland although do provide telephone banking |
| Recommend to potential buyers: |
yes |
wow what can i say, i had to recently open a new bank account and didnt want to wait two weeks for an apointment with the usual high street banks so i popped into my local dunfermline branch.
i was greeted with very friendly staff, given an appointment with their account opening person(she had a title but i cant remember what it was) within 10 minutes of me entering the building, i had a cup of tea, some friendly chat and advice on the right account for me, with no pressure for extra sales i might add!
i wish the bigger banks were as friendly and helpful as this and it was nice not to get hassled for additional business(i.e. have a loan, credit card etc etc.)
i've been into the branch regularly since opening the account (my wages go in their) and its been consistantly friendly with no pressure to take out additional services with them to such an extent that when i asked them to help me with an account for savings for my pension, they organised me a free appointment wiht their financial adviser and ive now got that sorted out as well.
all round i have to say the service has been excellent.
