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9 Reviews

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This company (if you can call them that) are the worst communicators that I have ever come across. I have contacted them from January until June by phone (at least 40 times), e-mail (everyother... more

User Reviews

for E7even

Rating Summary based on 9 reviews

  • 5 Stars
    2
  • 4 Stars
    0
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Star
    7
  • 15 of 15 Ciao users found the following review helpful
    Picture of Sasha77

    Sasha77

    User recommends the product

    Advantages Advantages Superb value for money. Easy to install.

    Disadvantages Disadvantages Bit slow sending out modem, have to leave a message on helpline and they call you back.

    I am absolutely delighted with my new broadband service from E7even. It really does work out at £10 per month, even the modem and connection are free (if you pay in advance for two years). E7 was a bit slow in sending out the modem, and I was apprehensive about having to do the connection myself, but the E7 helpline was fantastic and the whole system was set up easily and I have not experienced any problems. E7 have a special offer on at the moment of an upgrade from 512 to 1M if you take out two years' with them. I considered this initial outlay to be well worth the savings made. Their ... more
  • 7 of 7 Ciao users found the following review helpful
    Picture of kwr6

    kwr6

    User recommends the product

    Advantages Advantages Cheap, reliable and fast access, excellent range of services provided

    Disadvantages Disadvantages Requires a minimum of 3 months payment, poor content

    BRILLIANT!!! I've been with e7even on their Annual 512Kbps package for almost two weeks now, and I am extremely satisfied with their service. The speed is as fast, if not slightly faster, as my previous DSL ISP (Pipex). E7even's e-mail support is superb - I have e-mailed them on numerous occasions asking for general information and usually wait no longer than 15 minutes for a reply! Besides unlimited Internet access you also get 50Mb of webspace, free registration of a .uk domain of your choice, free web hosting and access to newsgroups. All this for £15 per month - you can't go wrong in my ... more
  • 11 of 11 Ciao users found the following review helpful
    Picture of c_karsan

    c_karsan

    1 Star Dont touch it. 23/02/2006
    User doesn't recommend the product

    Advantages Advantages none

    Disadvantages Disadvantages zero customer service, zero customer care, extremely slow connection

    Cheap price means cheap quality especially in this case. I have previously had a decent connection. i then along with hundreds of others (see adslguide.org.uk) was moved for no apparant reason and no explanation to another system this waas early Jan 06. Although we were informed, the result of this was serious .... and I mean serious disruption (this is still ongoing) ....we are talking Ofcom having to review some of its policies regarding adsl broadband system. The disruption was 4 weeks of no/ intermittent connection and this means unable to get at emails, the worst thing was zero ... more
  • 8 of 9 Ciao users found the following review helpful
    Picture of thesmiff

    thesmiff

    User doesn't recommend the product

    Advantages Advantages Cheap

    Disadvantages Disadvantages Very Poor Tech Support and even worse Customer Service

    I have since November been complaining about the slow connection speed. My connection was supposed to be a 2Meg line, but it was not unusual to have sub 100K. The bog standard reply was to get you to do a speed test and after that, that the difficulties were due to contention, which would be addressed with an upgrade in December. Late November brings an offer to up the speed to 8Meg for a fee, which would happen when the system upgrade took place in December. Come December 28th, when an email is sent to say that my user name was to be changed from that date. This I did and so it came to pass ... more
  • 5 of 6 Ciao users found the following review helpful
    Picture of ChiefSam

    ChiefSam

    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages They are the disadvantage

    Hello, I was with E7even for 1 year, everything was pretty much ok 90% of the time... Anyway, on January the 4th 2006, I suddenly lost my connection, after many promises this will be fixed by the end of the week, this week ended up last 11 weeks. Anyway, they offered compensation for my loss of broadband for 8/11 weeks. This compensation was for 8 weeks added onto my service... Anyway at the beginning of July, my connection was gone, like before with no emails or contact like before. Anyway I found out that had done a runner and stopped providing a internet service. At this time I was pissed ... more

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for E7even

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Type Internet Service Providers

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