EDF Energy

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I realise that utility companies do not make the most interesting of subjects to review but I felt the need to do one on EDF energy as I have recently had a couple of good customer service experiences with them. It may seem like simple things that they have done but it is nice to know that ... Read review

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Community Level 6killiefan

killiefan

Customer service still exists!

AdvantagesGood customer services, easy to contact.

DisadvantagesPut my direct debit down too far

"...need to do one on EDF energy as I have recently had a couple of good customer service experiences with them. It may seem like simple things that they have done but it is nice to know that one of the _big 6_ energy companies appears to want to offer their customers a good service. ==Who are EDF Energy?== EDF Energy were created in 2002 when the French energy company bought over Seeboard, London Energy and SWEB energy. EDF Energy are one of ..." Read review
27.05.2011

Ciao members have rated this review on average: very helpful

I switched my energy supplier

AdvantagesGood service

DisadvantagesNone

"...sign up? I first heard of EDF through Nectar. I received an e-mail from Nectar which offered 5000 Nectar Points (worth £25) if you took out a dual-fuel (gas and electricity) deal with EDF. Nectar send out these e-mails quite regularly, and I signed up through one of them. I did it online, clicking the link from the Nectar e-mail, filling out my details including setting up the direct debit, and giving them by Nectar card number. If you don't ..." Read review
20.06.2006

Ciao members have rated this review on average: very helpful

Unrivalled Customer Service in the UK Domestic Energy Sector

AdvantagesGood Prices, Variable Tarifs Offered, Great Customer Services

DisadvantagesI have experienced none to date.

"...can't speak highly enough of EDF Energy. Firstly let me emphasize that I am not an employee of EDF and have absolutely no connection (if you excuse the pun) with them whatsoever apart from being a domestic user of their energy. They have been my supplier for both Gas and Electricity in the last two properties that I have lived in. What are their good points then? 1. I have found them to be competitive on price with them in general being near ..." Read review
02.03.2009

Ciao members have rated this review on average: very helpful

Cheap at first but watch out for price increases

AdvantagesGood customer service, online bills, plenty of nectar points

DisadvantagesPrice increases

"I notice no-one has reviewed EDF recently so I thought I would add my thoughts. We switched to EDF over 2 years ago when we moved home, and I'd used a couple of price comparison websites and EDF/SWEB came up top every time, so I thought it was my only option. We decided to go for the dual fuel thing and pay by monthly direct debit, at least this way we knew exactly what we were going to be paying each month. They chose the payments first based ..." Read review
31.07.2008

Ciao members have rated this review on average: very helpful

Global warming my ass! Review with images

AdvantagesCheaper

DisadvantagesBritish Gas crooks!

"...and so we went with EDF as it's in our region. It did take all of those two months to get our first bill and British Gas kept charging us for those two months, regardless of the above rule, and so more phone calls their to get the refund. I'm sure EDF would do the same thing if we were switching the other way and the theory is you get so tired of chasing the money you give up. I don't give up. The EDF call-centre was British to make things easier ..." Read review
11.12.2010

Ciao members have rated this review on average: very helpful

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