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Have been with EDF for a few years now, one of reasons for choosing was they gave NECTAR POINTS - sadly that disappeared last year and not replaced with any other incentive that is obvious. They having major revamp and now I get one account number & therefore one bill for both Gas & Electric - that is a plus. Just had first one since change over.They have improved the way bill set out too and I have used online chat to discuss billing issues which is responsive and fairly quick.
Send in meter readings online so doesn't cost to phone in and they also have a 0800 number to contact them.
Agree with another reviewer that they seem to spend far too much of the profits on Sport Sponsorship instead of passing on the profits to the customers but they are no different from any other Utility co in that sense.
Don't like their latest scheme of getting customers to go online to see what, guaranteed, prize they have won each month - waste of time and money as it is always access to shopping offers which can be done by anyone or reduced membership to Gyms - again available elsewhere. Must have cost a fortune in glossy leaflet distribution too. They should give their customers some credit for not being as gullible as they imagine. The PAYMENT PLANS are a nightmare don't know how the admin staff keep track there are dozens and not easy to understand. Again 4 or 5 simple clear plans would be so much easier for customers to appreciate.
Hope they ( EDF) read some of these reviews as most people want to stay with their present providers but need to feel they are valued and given some incentives to do so. On the few occasions have needed to contact them by phone or chat or email have found them responsive and helpful.
My present plan runs out in June 2012 so unless they hike the price again will probably stay with them.