Eagle Star Insurance Co Ltd

We have an Eagle Star Gold Policy. “We are confident that by offering this service, you can have peace of mind that all repairs will be completed quickly and professionally.” Their claim, not mine. In May 2003, my husband was unfortunate enough to be involved in a car accident. The front end of the car was a write off. The car at the time (a BMW 323i) was worth about £3000. “We promise all work will be carried out to the highest standards, enabling all Eagle Star repairers to provide an extended warranty of three years on all paint and body repairs.” Sounds good? Having contacted my insurance ... more

After reading the opinions on Eagle Star from other CIAO members I realise that they must offer a decent service to their customers. I feel, however, that I must share my experience of being insured with the above mentioned company and my disappointment in the way my claim was handled. The car that I was insuring was a 2.8i Capri, an E reg and probably one of the very last off the production line. This was a second car for me the type you only use in the summer and keep it under wraps for the remainder of the year. As I was already insured with ES for my main motor and was very happy with the ... more

I have been an Eagle Star motor insurance customer for three years now, and the fact that I stayed with them for my second and third year of insurance I feel speaks volumes alone about the company. Yes, in the time I have been with them they have merged with Zurich, and a few administration problems arose from that (to be discussed later); but when my renewal came up last November I had no reason to doubt that I would remain a customer. Why, you may ask. Well it's simple. I'm yet to make a claim on my insurance, but I've seen the trials and tribulations that family and friends have been ... more

Car insurance companies have always had a reputation of being awkward and difficult to deal with. However, when I had an accident I found that Eagle Star made life easy and dealt with all problems efficiently. I have been driving for nearly 20 years and have changed insurance companies several times. I had full no claims and had never had an accident. I had been with Eagle Star for 4 years and had found them very easy to deal with. Their renewal premiums were always very good and few could match them. However,I was still a little unsure about how they would deal with a claim. The unthinkable ... more

In February my car insurance (currently with Direct Line) was due for renewal. Now, I would have, renewed with Direct Line had it not been the fact that I was in the process of moving, and due to where I was moving to, they wanted to up my insurance by £70 per annum. No Way!! After ringing around, and getting a few quotes, Eagle Star came up with the lowest (just over £300). The service and package seemed to be ok and so I signed up there and then. Its now September and I've had no problems with them at all - until NOW!!!!!! Basically I was hiring a Discovery for the weekend, the gentleman at ... more