Advantages Cheap prices, simple website, good features
Disadvantages Foreign call centre
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My boyfriend and I decided it was time to sort our summer holiday out and after a few days deciding on what to do we opted to go to Orlando and stop off in Las Vegas. As usual the booking arrangements were left to me to stress over.
I searched the net for a good deal and soon realised it would be most cost affective to book our flights and accommodation all separate. I trawled the net for over 2 weeks checking on price changes and debating on what dates to travel. I was very close to using a company that was recommended to me but I had to book over the phone, which was fine, but it would mean no cashback and I am much more easily persuaded to buy extras on the phone.
I am staying in two hotels throughout my stay a hotel in Las Vegas for 4 nights and a hotel in Orlando for 10 nights. The hotel in Orlando was sold out on the Ebookers website and I found it not to be as competitive as travel republic in this instance so I booked that hotel with them.
The hotel in Las Vegas I booked through Ebookers because they were cheapest by far coming in at £133.56. Alpha rooms came in at £161.05 and Travel Republic came in at
£173.36 each hotel comes up with photos and a lengthy description on the hotel its features and facilities. A lot of the hotels also have customer ratings and mini reviews on each one.
I didn't purchase our holiday insurance through Ebookers because I had already purchased an annual policy however I have entered the details of a weeks holiday I am taking in Europe next year and it came up with £8 which I thought was excellent value for money it was only for a silver policy but to upgrade to a gold cover which covers £2000 personal belongings cover and £5million in medical costs amongst other things for £10.34 which I am definitely going to go ahead and book. The site is good because if your anything like me you wont have a clue about all this legal jargon to do with insurance but Ebookers have created an easy to follow table with all money amounts you get if you have any problems and also a list of what is covered and what isn't which is helpful.
The website is colourful with pictures that you could indulge in all day of beautiful destinations. It loads quickly, has minimal adverts and is easy peasy to navigate which is ideal for us independent holidaymakers.
There are 10 tabs across the top of the website which are clear and concise Flights, Hotel, Flight + Hotel, Car Hire, Insurance, Deals, Customer Service, My Bookings and My Account.
You then have an area to start your reservation search, a link to Smart Bookers, Top Flight destinations, car hire deals, hotel deals, holiday deals and traveller tools.
I really like to use the website because it is helpful for some really good tips you don't have to surf around looking for hours on end for something. The website isn't bulked up with things that aren't necessary which is a real luxury for a website these days.
The area I liked the most was Smart bookers because it contained some ideas other websites just do not have. There is a section you can read of what areas the travel editors recommending visiting and why, then there is the Smart travel deals which gives you the best deals that are on at the time and which have discounted upgrades on them, there is then Staff recommendations which is what it says really Ebookers staff share their travel experiences and make recommendations on what to do on your jollies. Then last but not least there is the latest travel and airline news, which I found really interesting it was articles on where low cost carriers were flying to now and what improvements were going to made in the near future.
I also hung my nose over the Traveller tools section but didn't or should I say haven't made use of this facility yet. It is an area where you can get quotes and go on to purchase holiday extras such as Airport parking, Airport lounges, Travel advice, Australian Visas and Airport transfers.
After much agonising I finally booked my flights, I then left it about a week and booked my first hotel in Las Vegas and then after about another week I booked my hotel in Orlando.
The next day I wake up to an email in my inbox saying they had tried to call me to no avail, well they had my correct number and I can assure you they never tried to call me once.
I was to urgently call Ebookers, because there had been major changes to my flight arrangements trying not to panic I went detective to find out what had changed. I tried to book the flights again online and soon realised the change had been the internal flight it had been brought forward by 2 hours which wasn't a big deal phew! I decided to call Ebookers anyway just to confirm. Once I got through I pretty much instantly realised I was dealing with a foreign call centre as the advisor couldn't understand me and I couldn't understand him. In the end we both seemed to click on and he said he had confirmed everything on the system and to confirm my booking arrangements (thank god I did ring or something tells me them flights would have vanished)
I then requested a confirmation by email and for the advisor to confirm everything else I had booked via Ebookers well you can imagine this took the best of 10 minutes to get any sort of sense out of the advisor which was very frustrating. I then got my email confirmation 2 days later!
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