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Well Ive trawled through about a hundred bad reviews of Ebuyer and found very few good ones from satisfied customers. I guess that people who have had bad experiences from such a company are justified in shouting about them but there are loads of us who are more than satisfied but we never shout about it when we get what we asked for!.
Firstly, Ebuyer have successfully sold millions of items to (probably) millions of people with no problems.
Secondly, their customer service could be seen as second rate although if they employed doezens of phone operators, prices would have to reflect the extra costs incurred.
I have been using ebuyer for the last three years. In this time it has changed hands and gone through a few changes that have seen some dissorganised chaose ensue. This has left many customers frustrated and, as we have seen from the miriad of bad reviews, downright angry. I am however not one of them. I feel that the current owner/operators are doing a good job of fixing most of the frustrations that where a part of the original company.
I must have raised over a hundred orders with Ebuyer over the years. these orders have been a mix of large (over five hundred pounds) and small (a few pence...literally) and most have come to me on time and in good order. I say most (not all) as some units (hard drives, motherboards etc) have arrived faulty. Whenever this happens, I always get that sick feeling as I know I have to raise an E'note (Ebuyers faulty returns procedure) and wait for a couple of days to see if I get anywhere. To Ebuyers credit, they always get back to me rather quickly (within a couple of days) and issue me with a returns number without any problems. I dutifully package the items carefully (following the instructions to the letter) and return the item. Once posted, I make sure I follow the parcel via the Royal Mail website tracker and within a couple of days of arrival I have always recieved a confirmation of fault and the option of replacement or refund from Ebuyer. In fact, unlike many other etailers I have used, I have never had a battle to prove the fault, they just sem to accept it which is damn good customer service if you ask me!. I always make sure I include the postage costs receipts in with the return and have always received my postage refund (this is a recent addition to Ebuyer and is well received).
My advice to anyone who wishes to use Ebuyer is make sure you have a good look at their website, trawl the reviews for each product. These reviews are written by other customers, they are pretty honest. I have written some scathing reviews about certain items and they have been uploaded by the Ebuyer team in all their glory - not edited or 'forgotten' as many people seem to suggest. Make sure you read and understand the ordering and returns procedure as it can be a bit confusing to some people. If you understand their systems, you will not be setting yourself up for any unwanted stress if and when you have to return an item. N.B. due to the current shoddy state of quality control throughout the electronics world, it is likely that you will have to return something at sometime - this is not ebuyers fault, they supply items that are new and boxed. They seem to take a lot of flack over shoddy workmanship etc..they just sell the stuff and dont manufacture it.
Things to watch out for on the website -
1. Customer reviews - read 'em carefully. If you have a query, post it on the revue forum and see if somebody answers it. 2. Before you place and order - check the available stock (this can be found neer to the 'buy' button' on every web page. If the stock is down to a low number (say between one and ten units) it may mean that the stock does not actually exist. Remember, they have a huge stock control system and for every few hundred units that get sold, a few go missing for a multitude of reasons. If you order an item that is found to be out of stock - expect a week or so of raising enotes etc to get your money back (or an exchange) 3. Read the instructions carefully, follow them to the letter, especially when returning stock. 4. If something goes wrong - BE PATIENT. Raise E'notes and wait. You will get satisfaction eventually. Lets face it, it might take a week or even a month to sort some of the more complex problems out but everyone, and I mean EVERYONE will get their problem sorted eventually. If they didnt, the company would have been shut down by the Dept of Fair trading a long time ago. 5. If you want your item tomorrow with no hassle, delays or problematic returns procedures - buy your stuff from Harrods. If, like me, you want a bargain and can afford to wait for an extended period if a problem with the order arises, go with Ebuyer.
Thanks for reading - I now await the barrage of abuse from dissatisfied customers to plague me for the rest of time!