Eden Hall Day spa (Nottinghamshire)

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Eden Hall Day spa (Nottinghamshire)

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82% positive

9 reviews from the community

Review of "Eden Hall Day spa (Nottinghamshire)"

published 04/04/2008 | mum2boys82
Member since : 21/01/2008
Reviews : 92
Members who trust : 106
About me :
Saving for a Disney World holiday next year! Super excited!
Super
Pro Great relaxing day
Cons Staff awareness, food
very helpful
Hygiene
Staff service
Price level
Cuisine
Atmosphere

"Slipping standards or higher expectations?"

I visited Eden Hall for the second time this week. I last visited about 2 years ago and I had quite a different experience this time around. For those of you who don't know about Eden Hall it is classified as a day spa (open at 8.30am close at 6pm) and is based in Newark near Nottingham.

Prices
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I will start with prices as I think this will later explain my overall rating of Eden Hall. You can have a basic day for just £69, or if you do a mid week boost this can be brought down to as little as £59 at certain times of the year!

The basic day includes use of the swimming pool, aqua detox, gym and fitness classes and a 3 course lunch. Treatments are priced separately with the cheapest treatment being £10 - an eyebrow shape, the most expensive treatment is £112 and is a sea and senses face and body treatment and lasts 2 and a half hours.

Other treatments such as a manicure or pedicure at £32 each are a bit more expensive than you would pay at a beauty saloon. However they do an express hand or foot treatment for £25 where you can choose between a massage or nail paint, this price I feel is a little more acceptable.

You can also buy different experience days ranging from £90 - £170, these have different treatments included in the price. I won't bore you with the details, if you visit www.edenspa.co.uk I am sure you can find the best package for you.

Booking
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You can book your place over the phone using a debit/credit card or gift voucher (you need to take vouchers with you on the day or they will charge you the voucher amount), the staff are friendly and explain the paperwork which you will receive (medical questionnaire and general information about your day) they managed to book me the last spot on the day I chose with just over 1 weeks notice but they take advanced bookings if you have a specific date in mind. They ask you to choose your book in time of 8.30am, 9am or 9.30am and suggest that you book any treatments in advance to avoid disappointment on the day.

Arrival
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When you arrive at Eden Hall you drive through metal gates into a fair size car park. To leave the car park you follow the signs to another set of gates that you need a code to open.

When you enter reception there are reception desks on either side of you, use which ever one has the smallest queue, or no queue at all! They take your medical questionnaire and vouchers/payment card and give you a card with your locker number on and explain that you put all your extras (juice, tea, cake, treatments) onto your card so carry it with you, they also give you a map so you can easily find your way around. On the back of the card are instructions for opening your locker and setting a code! This is really easy and staff are happy to help if you have any problems.

The reception staff also advise you that your time-table is in your locker, showing any treatment times and your time booked for lunch.

Changing Rooms
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The changing rooms are very similar to those in any gym except for the chaise long and comfy chairs provided!

The lockers are a fair size and once opened you will indeed find your time table, a bath robe, a small towel and a large towel (reception will inform you if they get too damp you can take them to reception and they will change for fresh ones at any time), and a book about the founder of Eden Hall - I must admit I still haven't read this yet despite taking a copy home!

There are communal changing areas next to the lockers or you can use the private cubicles in a room off to the side, there is body lotion provided in all of the cubicles. There are also 2 rooms fitted with mirrors, stools and hair dryers! I think this is a nice touch as it means you can leave the place looking pampered to perfection (hair straighteners would have been nice!).

There are also toilets which are checked hourly (so no chance of running out of toilet paper) and showers with shower gel, shampoo and hair conditioner dispensers.

Gym/Fitness Classes
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There is a fully functioning gym with helpful staff in case you want to get some exercise or if you have dragged your partner with you for some company you can put him in here!

There are also about 6 classes running every day, both times I have visited the classes have been different, but there is a good mix of gentle stretches, aerobics, yoga or Pilate's. Each class is only run once so if a treatment time clashes you are out of luck!

The staff that run the classes are great and always check for medical conditions before they start. I did a boxercise class this time and it was very intense, but fun!

Just off from the gym is a slumber room kitted out with sofas, chairs, beanbags, blankets and a fish tank. You can crawl from the gym to a sofa and sleep for half an hour if it was all a bit too much!

Aqua Detox
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This comprises of a mixture of water based therapies. A big plaque on the wall tells you the correct order to do this for the best results (basically you walk round the room in an anti-clockwise direction).

The different therapies are (not with all the technical terms I am afraid!); jet shower, ice rubbing, steam room, saunarium, tropical shower, herbal room, warm shower, hot room, 2 different foot massage treatments, sauna and cold shower. You are advised to drink a lot of water during and after these treatments as many of them make you hot and sweaty! Water machines can be found dotted around the spa for your use. This area is very clean and all of the therapy rooms are immaculate.

There is also a fair sized pool about 4 and half foot deep all around with 2 different bubble areas on either side with openings onto the pool but mainly sectioned off, these function throughout the day at varying times.

Juice Bar and Restaurant
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The juice bar do a range of tea, coffee, juices/smoothies and cakes. The juices are around £3 each but are freshly made and lovely! The cakes range from £1.50 - £3 and you do get a good sized slice. The only downside is trying to attract the attention of the staff to order your drink.

A sign advises you to sit in the conservatory and a member of staff will take your order. If in a large group the staff did take orders, but if you were on your own you had to wait to get the attention of the staff or shout across the room as they did not circulate the room enough to take orders in my opinion.

The restaurant is set into about 4 smaller dining rooms and a buffet area.

When you arrive at the allotted time you are shown to your table laid out with lovely crockery, cutlery and wine and water glasses and linen napkins (if you go on your own you will be sat at your own table). There are bread rolls and butter on the table and you are given time to choose from the menu. There are 4 choices for each course with 1 option being chargeable (this is a luxury course such as prawns or chocolate pudding), the meals are very rich, not the healthy food you might associate with a spa! There is also a vegetarian option and they can cater for specific dietary needs if told in advance. There is also a buffet area with salads, veg and fresh fruit, you can help yourself to as much as you like. If you don't have a sweet tooth you can have cheese and biscuits instead of a pudding at no extra cost.

I had the cheese and biscuits for a change and was a little disappointed that a smoked cheese had been placed on top of the cheddar and brie therefore making it all a smoked flavour.

Departure
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When you are finished for the day you return your towels and robe and pay for any extras, the reception staff tell you each item on your bill to make sure it is correct and you are given the code for the gates - a stress free check out!

Summary
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The price of the basic package has been the same for at least 2 years, possibly more, but the treatment prices have gone up quite a bit in 2 years. It is nice that you can enjoy the basic day for just £69, and you don't need a treatment to make the day special as the surroundings are enough to relax you. The staff are friendly, but not as attentive as the last time I was there. I am not sure if standards have slipped or if my expectations were a little higher this time around. The only problems I did have were minor and did not spoil the day in any way, however I did speak to a few of the other guests and they felt the same. One lady told me there was no fresh juice with the breakfast (available on arrival starting at an extra £3+ depending on what you have - expensive when no fresh juice available) and another lady complained about the standard of her manicure, which the staff were sorting for her.

Overall I think this is still a brilliant day out for the price and would like to go again. It's a great day out as a group and fun if you are on your own, the staff are mostly helpful and friendly and make your day peaceful and relaxing. 4 stars out of 5 from me!

Sorry this has been such a long review, there is a lot to write about! Thanks for reading, this review is also on other review websites!

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Comments on this review

  • Expired-Account published 15/09/2008
    I would love to go to a day spa, it sounds lovely
  • yassarikhan786 published 22/04/2008
    Great review of an apparently brill place :o)
  • neeraum31 published 17/04/2008
    I could just do with a day out like this :-)
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Product Information : Eden Hall Day spa (Nottinghamshire)

Manufacturer's product description

Product Details

Type: Hair Care

Genre: Spa / Beauty Clinic

County: Nottinghamshire

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Listed on Ciao since: 18/06/2004