I’m the first to admit I’m not a loyal customer when it comes to banks and always have more than a few accounts on the go. Considering the poor treatment account holders can expect from their bank, be it in the form of service, charges or interest rates I feel it best to be flexible about my saving and borrowing options.
I have been with Egg since shortly after Prudential laid them a couple of years ago and initially opened account merely chasing the high interest rates. I have a telephone and Internet account which offers a lower rate of interest than the Internet only account but I feel offers greater accessibility. The savings account still offers a competitive rate of interest although not the highest available in the market, yet I have stayed with Egg simply because I am impressed with the service they have given me.
The site itself is very accessible with easy to use options regarding paying-in and making withdrawals which are guaranteed to be in your nominated account within 4 working days. When I first came to use the online banking facilities I encountered difficulties logging on and I found the telephone support staff surprisingly helpful and efficient. I haven’t come to expect a ‘human face’ when dealing with e-commerce and was very impressed with the treatment I received.
Egg has grown (or hatched?) since I first joined and now offer various other financial services, mortgages, credit cards, ISAs etc. The credit card offers a very juicy incentive in that of cash back, which makes a pleasant change from air miles or whatever and also has a competitive APR. It has proved very popular in the market place with credit card customers increasing by 70% in the last year.
Egg for me have consistently offered good service and attractive rates of interest for my money and I would recommend anyone seeking the same treatment to join the 650 000 existing account holders in this, one of the more established Internet banks.
How helpful would this review be to a person making a buying decision? Rating guidelines
Feb 21st, 2001
very helpful by (91%):
helpful by (9%):
