Egg

Frustrating for me - many of my friends have accounts of one sort or another with Egg and rave about the quality of service. Alas my tale is a slightly different one.
My account is fine, I get a reasonable interest rate and when on-line there are few issues. My problems begin when I need to talk to a human being!
I do not have to do this often but it can take time to get through and when I do the customer service advisor will always ask a scripted series of questions. While I understand security is vital, I want my query answered not a list of the what products are on offer.
I am a supporter of internet banking and I think Egg is great. They would be even better if they remembered that their customers are people and not computers.