Recommend
(75)
·
(25)
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Egg has Cracked
Advantages good rates
Disadvantages needless complication
Frustrating for me - many of my friends have accounts of one sort or another with Egg and rave about the quality of service. Alas my tale is a slightly different one.
My account is fine, I get a reasonable interest rate and when on-line there are few issues. My problems begin when I need to talk to a human being!
I do not have to do this often but it can take time to get through and when I do the customer service advisor will always ask a scripted series of questions. While I understand security is vital, I want my query answered not a list of the what products are on offer.
I am a supporter of internet banking and I think Egg is great. They would be even better if they remembered that their customers are people and not computers.
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3rdRockSatan 09/10/2003 21:19
simon3270 13/11/2002 17:50
jane2002 08/11/2002 13:20
kimborob 08/11/2002 12:26
Sorry for the UH rating but this tells me nothing I'm afraid - a little more info about the subjet required as well as more about your complaint/problem. What type of acount do you have? etc etc etc....k
shewhosmiles 08/11/2002 12:16