Electrolux ERES 31800 X > Reviews > Electrolux Fridge and Freezer

Author's product rating:   

Performance	Poor
Ease of use	Hard
Durability	Satisfactory
Cleaning & Maintenance	Easy
Value for money	Poor

Advantages:	Appearance and features
Disadvantages:	Terrible customer service, product quality and accessory support

Recommend to potential buyers:

no

Full review

I bought this fridge and its companion refrigerator in September 2007 from Comet. Nice looking pieces of equipment and the additional benefit of the sparkling water dispenser. Unfortunately, experiences with both products have been very disappointing.. I would have expected much better from Electrolux. Going through Comet just adds one extra layer of complexity (and difficulty for the customer).
- the fridge was replaced once and the freezer was replaced twice, all due to defective electronics that could not be repaired by technicians who claimed the product to be new and that they had not received full product training yet.. much time was spent chasing up repairs (and spare parts) on the phone
- the instructions manuals for the 3 freezers that we received were not written by a native english speaker (many mistakes) and the pages were not arranged in the correct order making an already difficult instruction manual even more difficult to follow
- the sparking water carbon dioxide cylinder was ordered from the Electrolux Distributor in Scotland.. after 8 weeks of waiting and several misleading invoices claiming parts had already been delivered, I was told that Electrolux do not provide replacement sparking water cylinders to their UK customers, only to customers in Germany, Switzerland and France. If this is the case, which it does indeed appear to be as no-one knows where to order them from then the fridge should not be sold in the UK.. this is quite frankly an appalling situation!!! I would not recommend buying Electrolux refrigeration products based upon this series of very negative experiences.. once you have paid, nobody really cares.