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As part of our ongoing commitment to customer service, we constantly monitor review sites such as Ciao to see what our customers think of the service we offer. On the rare occasion that the comments are negative, we are keen to find the details of the complaint and bring the situation to a conclusion which our customer is satisfied with. It is for this reason that we would ask anyone who has, or is considering, making a post on this site to contact our Customer Service department with your reference number so that we can look at the case described. The team can be reached on 0870 901 6080, alternatively, follow this link to post a review of Empire Direct on our own site;
Regardless of this, negative reviews will happen. The best way of stopping them is to be pro-active about improving your service.
COOOEEE 14.07.2005 13:51
I think it is good that such a big company is taking an interest in what their customers really think but something like this would be better placed on your home page. It a customer writes a negative review then it would be nie to see their follow up of how their complaint etc was dealt with. Fionaxx
kappaslappa 14.07.2005 11:34
The negativity will certainly arise should you continue to post replied to comments in the manor you are doing...