Enact Direct Legal Solutions

Advantages: Many simply files dealt with speedily
Disadvantages: Files with problems always delayed, inexperienced "legal" personnel, useless customer service.

I worked for Enact for 11 months commencing in October 2006. I have not personally used Enact to remortgage or buy/sell a house but I can give you an insight into how they operate. Enact do the legal work behind residential conveyancing, remortgages and also now home information packs. I personally worked on the remortgage department as a Legal Assistant so my insight only truly applies to this department as I cannot speculate on how residential ...
...experience and no qualifications, and Enact proceed to train these people for 6 weeks on the remortgage process. Their training is very in depth and for everything new you learn you are immediately encouraged to put this into practice. Their training regiment is indeed very thorough, and it's surprising that all the "Legal Assistants" are not able to to their job to the standard that Enact would like. Anyone who has dealt with Enact will probably ... Read review

Advantages: Friendly telephone operators
Disadvantages: Very slow service, too many excuses, inability to return phonecalls

Enact Direct Legal Services are the largest direct conveyancer in their market, are based in Leeds and employ in excess of 300 members of staff. Enact aim to “provide fast, efficient and innovative direct legal solutions to the housing market of the 21st century” (source: www.enact-online.co.uk). I recently split up with my partner so had to re-mortgage my house to buy my share from him. The mortgage I took out through Natwest (a 2 year fixed rate) ...
...I received a letter from Enact Direct Legal Services telling me that they had been instructed to carry out the legal work for my re-mortgage by Natwest, a response that I received very promptly. The letter included a questionnaire which I had to complete and I was told to return this quickly to ensure a quick re-mortgage. Being the good little girl that I am, and wanting everything to go as smoothly as possible, I did a bit of homework on Enact. ... Read review

Advantages: None that spring to mind
Disadvantages: Too many to fit in this bar

...a client who re-mortgaged through enact and spent 5 weks waiting while they told him that they were waiting for his deeds to be forwarded to them by his exising lender. When I called and explained to them that the deeds would have been de-materialised some time ago as the property was registered as according to the LPA 1925 they acted as if I was from another planet and only admitted this to be the case after consultation with their legal team, (incidentally ...
...to speak to about the legal side of your re-mortgage have to refer to their legal team any time you ask them a question more complicated than 'what is your name?' I could go on (believe me I could) but suffice to say that if your lender tells you that your case has been panelled to Enact, then don't expect it to be done with any kind of professionalism, efficiency or ability. In fact, you're probably better off asking for another firm. ... Read review

I am currently using Enact (or should that be 'Inept'...) and without question they are the single worse company I have had the misfortune to deal with. We are currently selling and purchasing through them, and naively took them on as a recommendation by 'Your Move' estate agents (Who could also be the subject of this complaint). Firstly they are terrible with customer services, this includes, no call-backs when promised, delayed postal mail outs, a rude phone manner, inability to tell the truth and time delaying tactics. Secondly, I get the impression that they use very inexperienced employees (drop outs from law school, Michael, you know who you are....) Stay away, Enact = W*****S!

DO NOT UNDER ANY CIRCUNSTANCES USE ENACT! Your Move will try to get you to use their "partner" conveyancers. Enact are a small group of wining dining second rate solicitors that employ Inept Call Centre Operators and call them conveyancers. They will ruin your move, your life and your confidence in the British legal system!