Endsleigh

Endsleigh

Best Motor Insurer (Ciao Hitlist)

I have had so many problems with Endsleigh that I really want to share my experiences. I chose them for my first car insurance provider as they offered one of the cheapest rates and I knew the name as I had used them in the past for student contents insurance. For the first year and a half ... Read review

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Reviews of Endsleigh »

1-5 of 36 reviews of Endsleigh Show all reviews

No happy endings with Endsleigh

Advantages: Cheap, straightforward, offers good rates for students
Disadvantages: Terrible customer service, incompetent, departments don't communicate with each other

...had so many problems with Endsleigh that I really want to share my experiences. I chose them for my first car insurance provider as they offered one of the cheapest rates and I knew the name as I had used them in the past for student contents insurance. For the first year and a half all was well until a had a minor bump on a roundabout. The accident was not my fault, there was no damage to the other vehicle and as as the only damage to my car was ...
...dutifully reported the accident to Endsleigh and said I would not be claiming. I was informed that the other party had not been in touch and would have three months to do so. Six months later my renewal was due but the quote seemed ridiculously high so I called them to query and was told it was because I had made a claim for the incident on the roundabout. I informed them that this was not the case, and my premium was recalculated and resent to me. ... more

soozypie 23.03.2009 (23.03.2009)
Ciao members have rated this review on average: very helpful
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Endleigh's cheap..shame about the stealth charges

Advantages: Cheapest quote
Disadvantages: Stealth charges

...just so happens that it's Endsleigh at the moment..i suppose it will change at some point. Getting a cheap quote is a bit of luck really. Companies like Endleigh are dependent on the prices offered by the underwriters which can vary considerably from month to month. Obviously the length of time you've been driving, the car you drive, cover required and no claims bonuses are the main factors. Even given these variables, though, there is a significant ...
...in my case. A word of warning to those people using Endleigh and paying monthly by direct-debit. They told me that the APR was 12% which was very reasonable. They didn't tell me about the administration charge or the payment protection insurance. The latter added about £ 3 - 4 on my monthly payment and was completely unnecessary. They only give you a monthly premium without PPI if you specifically ask for it. A bit cheeky really. The admin. charge ...

oranges76 06.10.2001 · Read full review
Ciao members have rated this review on average: very helpful
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Endsleigh, maybe - updated and discounted

Advantages: Price, discounts available if you ask
Disadvantages: Online vs Telephone quotes' prices

...else) I decided to try Endsleigh as they have links to the NUS and offer student discounts. In the past I've always narrowed the list of companies and brokers in the following manner: 1) Only call those with freephone numbers. 2) Look for brokers/insurers who say they'll beat any quote and then play them off against each other This year I've decided to use websites as this means that I can appear to be working when actually I am not! A visit to ...
...went, into the cyber-wilderness Endsleigh was the first choice because as I've said, I'm a student and they give student discounts. The online quote came to £301. I was that impressed that I nearly spilt my coffee (nearly). Now, my situation isn't going to be identical to everyone else's, but as a guide, last year's premium (Norwich Union Direct) was about 420 pounds with a 250 pound excess. Given that Endsleigh only wanted a 100 pound excess, this ...

drummingbunny 13.08.2001 (16.08.2001) · Read full review
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LEAVE ME ALONE

Advantages: None whatsoever that I found
Disadvantages: Too many to list! Read the op...

I hate endsleigh and will never insure with them as long as I live for many reasons of which there are probably too many to write in this opinion without my falling asleep or working myself into a rage due to endsleighs incompetence all round. Where shall I begin.... For starters, I can only talk for one branch, namely the one in Warwick University which has been the bane of my life for a year now. And...I'm not even insured with them! I'll start ...
...popped into endsleigh on campus because I wanted to buy a car, and fancied getting an idea of what I was into on the insurance. The woman in endsleigh was very friendly, if a little pushy, but helped me quite a lot. Even though the quotes were high, I had an idea of what car I should and shouldn't be looking for. A little bit sad that I couldn't have a Porsche, I went on my way happily. A couple of days later I was rudely awoken at 11am by endsleigh ...

LouisaNott 06.07.2001 · Read full review
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PROMOTED BY UNIVERSITIES FOR STUDENTS

Advantages: Good customer service, good price matching
Disadvantages: see op

...Experience ************* I joined Endsleigh because they were being promoted by universities as being good for students, and they undercut my last policy by £50 so I decided to go with them. By this time I already had 1 years no claims bonus. I was 9 months through my policy when I decided to get a new car to replace my existing banger. When I went to change my insurance I was told that I could'nt because they were in a law suit with my insurers, ...
...not afford to stay with Endsleigh and pay £400 more for insurance when I could get it cheaper elsewhere. In the end I had no choice but to cancel. Thinking I almost had 2 years no claims, I was now back where I started at 1 year. Update ****** I had a renewal quote for my last policy and found that they were asking too much due to supposed rises in insurance. Previous to this Endsleigh sent me a letter asking me to give them a call to receive ...

mdstone 19.08.2000 (17.11.2003) · Read full review
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Quote Me Happier

Advantages: Cheapest Quote I Found
Disadvantages: Phone Calls

...the road. I joined Endsleigh last month, after being with Norwich Union for 2 years. I had just received my Norwich Union Quote of about £810 fully comp, so I started doing every online quote I could find. The best 3 were Endsleigh (£458), Churchill (£465), then AA (£495). Within 10 minutes I got a phone call on my mobile, I ignored it because I was at work and it was a unknown number (I don't answer unknown numbers). I found out later (from the ...
...I re-did the quote with Endsleigh and it came to £415, so I went with this. Again, within 10 minutes, another unknown number on my mobile, and another voicemail. I phoned them back later. The phone rang twice, and then a real person answered, Kim, who was very friendly and helpful. I was told that the online quote wasn't completely accurate, and after taken some more details, I was told that the best quote they could give me was £458 fully comp. ...

gmadden 02.10.2005 · Read full review
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Similar reviews »

Reviews which might be of interest for "Endsleigh"

Trem-Endsleigh

Advantages: Great value, great customer service
Disadvantages: Not sure what they would be like for larger amounts!

Having moved into a new (rented) flat, I needed to organise my contents insurance. So, I duly went online and got a number of instant quotes, all of which seemed fairly reasonable. Undecided about which to take up, I thought I'd mull it over for a while. However, on arriving home I received a phonecall the very same evening from Endsleigh, following up my enquiry - this impressed me straight away (particularly as none of the other companies have ever contacted me). The lady at the other end of the phone explained who she was, went through all the details I had provided on line to clarify them, asked a few more questions, then gave me details of the three best policies. She was extremely helpful and within 5 minutes cover was arranged. It was far more comprehensive than I needed, but for only a less than £10 a month I wasn ...

magickat 24.07.2001 (30.10.2002) · Read full review
Ciao members have rated this review on average: helpful
Review of Endsleigh

Endsleigh are the best around for students

Advantages: Cheap, helpful and all round, very good
Disadvantages: none

Thats right, if you are looking for student posessions insurance, Endsleigh are the one. While at uni last year, I was very stupid in dropping my lap top on the floor. The screen was mangled and basically it wasn't worth repairing. Endsleigh paid for a brand spank laptop to the same spec as the old one and the claim was settled in a couple of weeks. Their cover is very good and their premiums are cheap too!! I was very impressed by their professionalism and I will certainly be staying with them for as long as I am a student. They also do special discount rates for students on car insurance although I don't think that will make them too cheap for me as I am just about to return to the roads from a 2 year ban ...

gk141054 31.08.2000 · Read full review
Ciao members have rated this review on average: helpful
Review of Endsleigh

What Happens When Parents Start Pushing Up Daisies

Advantages: I got my payout in the end.
Disadvantages: It took a long, long time

There are lots of things to consider when choosing insurance, not least what it costs and what you get for your money. Luckily, I have never had to be the one responsible for home insurance, having been covered by parental or company insurance in most places I have lived. However, since September this year I have been fighting a battle with Endsleigh that has only just come to an end. If all you care about is saving money then this op will not be all that informative ? you need to get online and crawl around for quotes to meet your needs, comparing the best different companies can offer you. But, if you are the sort of person who likes to know that, should the need arise, claiming on your insurance will be a relatively efficient and pain free process, then what I am about to say may well influence you to scrap Endsleigh from your list ...

zoe_page 24.01.2004 · Read full review
Ciao members have rated this review on average: very helpful
Review of Endsleigh

Compare similar products to Endsleigh »

No advantages
Wholly disadvantageous!!! (*)
Cheap, fast, easy
Realistically, none. (*)
easy to use
not much use, hasn't done what it should, annoying, being pestered (*)
Reasonable premiums
They are reluctant to pay out (*)
One of Europes largest insurance firms
Lost touch with individual customers and very expensive (*)
Good for some consumers
none that i have found so far (*)
Friendly customer service
Instant quote not available on web site (*)
Very good claims proceedure
not easily contactable (*)
Long-established company, member of GISC, comprehensive cover
Deal through brokers/intermediaries, use outsourcers for payment, can be pricey (*)
A wide range of products available.
UK only, can be time consuming. (*)
None
Customer service, cost (*)
Prompt service and reasonable premium
300 quid for excess and damage (*)
Cheap Insurance
Too many companies involved when you want to make a claim (*)
(*) Reviews by Ciao members


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