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Member since:23.01.2004

Reviews:2

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taking money after insurance cancelled

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23.01.2004

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cheap quotes

Disadvantages:
customer services unhelpful

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11 Ciao members have rated this review on average: somewhat helpful See ratings
helpful by (9%):
  1. LBoy
  2. KH206cc
somewhat helpful by (77%):
  1. the_mad_cabbie
  2. jacqui_1
  3. anwar
and 14 other members
off topic by (14%):
  1. helencbradshaw
  2. emilyo
  3. CareBear

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After my daughter rang to cancel her insurance policy she discovered they were still taking money from her account. I rang them and they asked her to put all the details in writing which we did. 2 months later I rang them to find out what they were doing about it and they deny receiving the letter.

After repeatedly promising to ring us back I finally got someone on the phone who could deal with the problem. They have admitted that they owe the money but have said unless we give them the note given to us by the scrap company who took her car away for her (we were not given a note, and DVLA say they cannot release the information) they will not give her any money.

It is now in the hands of the financial ombudsman.

Moral of the story when cancelling standing orders or direct debits always cancel with the bank at the same time.
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Comments about this review »

jacqui_1 24.01.2004 01:00

If you pay by DD, then claim it back through the indemnity. Jacqui

kappaslappa 23.01.2004 16:40

Sorry for the low rating but this needs to be in Buyer's Beware and also some information on the company would be useful as well :o)

jofoster 23.01.2004 15:41

The best thing your daughter can do is contact her bank and under the Direct Debt Guarantee you can request that the bank recalls all the money thay have taken withour permission. This happen to us recently we had £60 taken out of our account, we rang our bank (lloyds TSB) and they put us through the DD Department - within 5 working days they guaranteed to have the money back in the bank. It was actually credited to the account the very next day. Your daugther will need to have any reference numbers relating to the DD. I hope she has some luck.

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Review Ratings »

This review of Endsleigh has been rated:

"helpful" by (9%):

  1. LBoy
  2. KH206cc

"somewhat helpful" by (77%):

  1. the_mad_cabbie
  2. jacqui_1
  3. anwar

and 14 other members

"off topic" by (14%):

  1. helencbradshaw
  2. emilyo
  3. CareBear

The overall rating of a review is different from a simple average of all individual ratings.



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