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Disadvantages customer services unhelpful
After my daughter rang to cancel her insurance policy she discovered they were still taking money from her account. I rang them and they asked her to put all the details in writing which we did. 2 months later I rang them to find out what they were doing about it and they deny receiving the letter.After repeatedly promising to ring us back I finally got someone on the phone who could deal with the problem. They have admitted that they owe the money but have said unless we give them the note given to us by the scrap company who took her car away for her (we were not given a note, and DVLA say they cannot release the information) they will not give her any money.
It is now in the hands of the financial ombudsman.Moral of the story when cancelling standing orders or direct debits always cancel with the bank at the same time.
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