Quote-start

Endleigh Car Insurance

Quote-end

2 May 8th, 2009 

1 Ciao members have rated this review on average: helpful

Advantages:
Competative Pricing

Disadvantages:
Poor Customer Service

Recommendable No:

Detailed rating:

Competitiveness of APR

Comprehensiveness of range of products

Product package

Efficiency of service

Value for money

Online - Content/organization of site

Online - Reliability/speed of site

phils1982

phils1982

About me:

Member since:08.05.2009

Reviews:1

They might be one of the cheapest insurers around, but I guess the saying "You get what you pay for" is true.

Their customer service is poor, very poor. I signed up a year ago because they were the cheapest around. My cover was Third Party, Fire and Theft only when the certificate of insurance arrived (which took a week) I noticed I wasn't covered for driving other cars. After spending about 45 minutes waiting to talk to an advisor, I passed from person to person to person only to be told that I'd have to cancel the policy and take out a new one to include cover for other cars. After obtaining the quote, it was £250 more to include cover for other cars! Needless to say, I passed.

My windscreen got smashed by a vandal, I tried to ring the '24 hour claimline' at about 10pm on a Saturday night only be told that they can't process any new claims until the offices are open on the Monday.

After the car died, I got a new one only to find out that to add it to my policy would cost me £15 admin and an extra £75 for the last 2 months of the policy. I decided to cancel as Direct Line were much cheaper. After trying to follow the cancel procedure on the website, I was told to post my insurance certificate to my local office (which they won't tell you where it is!). When I did manage to find out where my local office is, I received a call from an advisor who spent about 45 minutes offering me different products, to which I repeatedely told him thatI wasn't interested. He then kindly told me that it would cost £50 to cancel, which was dearer than it would be to keep the policy going until the end. Ridiculous!

On the plus side, Endsleigh are one of the cheapest around and if you contact them by email, you get a fairly speedy response.


 

How helpful would this review be to a person making a buying decision? Rating guidelines

exceptional

very helpful

helpful

somewhat helpful

not helpful

off topic

Comments about this review »

Related offers for Endsleigh »

QuoteZone

QuoteZone

Compare Car Insurance Quotes at Quotezone? Our quote technology compares quotes from leading car insurance companies and brokers in real time, so you only have to Fill in One Form to Compare lots of reputable Insurers!

 Visit Shop  >
QuoteZone


More reviews »

Endsleigh - review by saxon

Advantages: Quick and simple
Disadvantages: Outrageous premiums

Endsleigh - review by saxon saxon 17.02.2001 · Read review
Ciao members have rated this review on average: helpful
Review of Endsleigh

Endsleigh - review by elliesgold

Advantages: Very fast service
Disadvantages: Bad service, dont give all financial figures upfront, poor customer service, too pushy.

Endsleigh - review by elliesgold elliesgold 10.03.2005 · Read review
Ciao members have rated this review on average: helpful
Review of Endsleigh

Endsleigh - review by davidvwood

Advantages: None
Disadvantages: Porr web, telephone and email service. No really empowered customer service staff.

Endsleigh - review by davidvwood davidvwood 30.08.2008 (30.08.2008) · Read review
Ciao members have rated this review on average: helpful
Review of Endsleigh

Endsleigh - review by archaic73

Advantages: Service, nothing is too much trouble
Disadvantages: none yet

Endsleigh - review by archaic73 archaic73 04.01.2009 (04.01.2009) · Read review
Ciao members have rated this review on average: helpful
Review of Endsleigh

Endsleigh - review by AdonisC

Advantages: cheap
Disadvantages: none

Endsleigh - review by AdonisC AdonisC 13.03.2001 · Read review
Ciao members have rated this review on average: helpful
Review of Endsleigh



Are you the manufacturer / provider of Endsleigh? Click here