The overall rating of a review is different from a simple average of all individual ratings.
Share this review on
Once you sign up to a free report you must remember to cancel before it auto-renews, and to do this you must call their telephone number, it's not possible to cancel online.
When I ordered a report they also signed me up to a free alert system, which notifies me when something changes on my report. However these alerts are not clear, I received an alert to say a loan had been created. When I queried the identity of the loan company I was advised I would have to pay to get the full report. Turns out the company was just an existing DFS loan. Had Equifax been clear about the company name in the alert, or simply answered my online query, I would not be another £15 out of pocket.
I signed up with Experian for something similar and when I phoned to cancel I ended up with a very aggressive sales spiel to work around, which is very off putting. I actually think you are as well just paying to get your credit report - it's less hassle!
Marge3781 09.05.2012 15:29
It sounds like your experience with this company is really something potential consumers should be made aware of - but as they say the devil is in the detail - perhaps you could add a bit more?