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Good

Long-established company, member of GISC, comprehe...

Deal through brokers/intermediaries, use outsource...

When it comes to choosing a car insurer, it’s not easy being an individual consumer. There may be plenty of organisations willing to help, but how can you be sure their recommendations are based on your criteria? Where are the league tables to help us analyse their relative performance on aspects...

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Not for me

NONE

YOUR SANITY

Equity Red Star are the most untrustworthy and dishonest Insurer I have ever come across. I had a no fault accident nearly 4 years ago that left me with a broken left thumb and broken right shoulder... the company didn't even recover my bike from the scene I had to arrange this from my hospital...

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Not for me

published 14/11/2007

Most people buy insurance based on price however I really wish I had concentrated more on aftersales service. Don't expect this company to do anything for you in the event of a claim. You will end up doing most of the work.yourself. Organising the repairs, talking to the car hire company etc. The repairer didn't finish the work and the car came back with a puncture. I tried to get the insurance company to sort this out, but they expected me to organise it myself. This company have also bought out some independant insurance brokers recently. You think that you are getting the best insurance quote, but they are a front for this company, An example is Bennets in Newbury, Berks.

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Not for me

published 23/09/2008

this company wont be getting any more business from me,once they have your money they could'nt give a monkeys.six weeks i have been waiting for them to deal with my claim and i still have'nt had a quote for the damage(which is only scratche damage),when i first claimed i had to claim three times before i got them to come and pick the bike up,then when you phone them they pass you from one phone number to another.they'll take the money out your account quick enough though.

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Not for me

published 03/10/2007

I had a terrible experience with this company. they were very unhelpful, tight-fisted (reduced the settlement on a claim for a pair of new shoes stolen from my car by £5 for wear and tear - WHY? - because I didn't have the reciept, which was stolen with the shoes.) And took a year to settle another separate claim. I will not be using Equity Red Star next year as they are appalling to communicate with. There is no trust of the customer, you are made to feel like you have done something wrong. The insurance was cheaper than other companies but the customer service is disgusting and will leave a sour taste in your mouth.

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Not for me

Cheap

Customer Service, slow settlement of claims

Whilst overseas I was burgled. The thieves forced entry to the the house causing about £2k worth of damage and stealing about £3k worth of electrical goods. The police were called by a neighbour, and they pursued (and lost) the burglars. You would think this would be a pretty straight-forward...

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Not for me

published 13/05/2008

For five years now I have had an ongoing claim with this company for subsidence to my property.Two years was waisted because they put forward a company (Crawford's)to monitor the property this was a complete fiasco, eventually I contacted the Ombudsman with regard to there poor service. Things did improve for a while but now are deteriorating once again, God knows when this will be sorted out! Each year the insurance premiums has increased that after checking with other insurance company's I find that Equity Red Star are charging me twice what the other company's would charge. I would not recommend or endorser this company in any way, my advice is shop a round, you can do so much better than Equity Red Star.

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Not for me

Ceap

Everything

NEVER, EVER USE EQUITY RED STAR (FIRST DIRECT) Unfortunately I had an accident in which my vehicle incurred severe frontal damage, apart from organising the recovery vehicle quite efficiently the whole process of making a claim has been a complete nightmare. Firstly I took out an additional...

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