Equity Red Star

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... By the time I started insuring with Equity Red Star (not sure exactly when but sometime around the mid 1990’s), however, I was actually more concerned about the level of service I could expect from the insurers in the event of needing to make a claim. I was fortunate enough to be buying ... Read review

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Community Level 6Discerna

Discerna

How to win and lose my business

AdvantagesLong-established company, member of GISC, comprehensive cover

DisadvantagesDeal through brokers/intermediaries, use outsourcers for payment, can be pricey

"...time I started insuring with Equity Red Star (not sure exactly when but sometime around the mid 1990’s), however, I was actually more concerned about the level of service I could expect from the insurers in the event of needing to make a claim. I was fortunate enough to be buying a brand new car, so I needed comprehensive insurance before I dared to drive it off the garage forecourt. I was guided towards a policy to suit my needs by a salesman at ..." Read review
28.10.2004

Ciao members have rated this review on average: very helpful

Community Level 1Experience...

ExperiencedBiker

Equity Red Star WARNING AVOID - DO NOT INSURE WITH THIS COMPANY

AdvantagesNONE

DisadvantagesYOUR SANITY

"Equity Red Star are the most untrustworthy and dishonest Insurer I have ever come across. I had a no fault accident nearly 4 years ago that left me with a broken left thumb and broken right shoulder... the company didn't even recover my bike from the scene I had to arrange this from my hospital bed!... The bike although damaged was repairable however Equity Red Star wrote it off this was a deliberate and cynical ploy to save themselves money as they ..." Read review
19.04.2010

Ciao members have rated this review on average: helpful

Community Level 1MikePeters

Quick review of Equity Red Star

"Most people buy insurance based on price however I really wish I had concentrated more on aftersales service. Don't expect this company to do anything for you in the event of a claim. You will end up doing most of the work.yourself. Organising the repairs, talking to the car hire company etc. The repairer didn't finish the work and the car came back with a puncture. I tried to get the insurance company to sort this out, but they expected me to organise it myself. This company have also bought out some independant insurance brokers recently. You think that you are getting the best insurance quote, but they are a front for this company, An example is Bennets in Newbury, Berks.
14.11.2007

Ciao members have rated this review on average: helpful

Community Level 1william377

Quick review of Equity Red Star

"this company wont be getting any more business from me,once they have your money they could'nt give a monkeys.six weeks i have been waiting for them to deal with my claim and i still have'nt had a quote for the damage(which is only scratche damage),when i first claimed i had to claim three times before i got them to come and pick the bike up,then when you phone them they pass you from one phone number to another.they'll take the money out your account quick enough though.
23.09.2008

Ciao members have rated this review on average: helpful

Community Level 1benji1974

benji1974

Great - until you try to make a claim

AdvantagesCheap

DisadvantagesCustomer Service, slow settlement of claims

"...my claim be settled. However, Equity Red Star are now querying their own loss adjusters findings. They apparently think the settlement was for too much! Meanwhile I have no TV or other electrical goods and I've had to pay myself to fix my busted front door. Equity Red Star have been appaling. Their "emergency" helpline is open 9-5 Monday-Friday. Customer "Services" are rude and unhelpful. They seem to make it their business to obstruct any customer ..." Read review
30.04.2009

Ciao members have rated this review on average: helpful

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