CristinaL... 1

CristinaLaura

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Member since:05.03.2012

Reviews:1

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Poor customer services

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05.03.2012

Advantages:
NONE

Disadvantages:
Poor quality of service

Detailed rating:

Value for money

Selection & range

Availability

Quality

In store customer service

City / Branch addressCambridge / Grafton

Frequency of visitSeveral times a year

PriceHigh

Layout & presentationPoor

After-sales serviceVery poor

Staff knowledgeVery poor

Waiting / queuesMedium

1 Ciao members have rated this review on average: somewhat helpful See ratings
somewhat helpful by (100%):
  1. a-true-ben

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I am very disappointed by the quality of Ernest Jones services.

I took my engagement ring three times back to be repaired as the diamond fell, then one of the claws broke. Just two months after the claw was repaired, it broke again and I was told that it is not covered by warranty so they asked me to pay again. For the £2500 ring, I paid £260 to put the diamond back and then £70 to repair the claw (huge difference between prices!) and then they wanted me to pay other £70 to repair again the claw.

Each time I called myself after more than 5 weeks to ask about my ring and been told that they left messages on my phone that was a lie!


The staff is not honest at all!

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This review of Ernest Jones Jewellers has been rated:

"somewhat helpful" by (100%):

  1. a-true-ben

The overall rating of a review is different from a simple average of all individual ratings.



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