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I have been a member of Escape Fiction for over a year now, and find it a rewarding experience. Many new books available only in hardback, can be bought as a special club paperback edition months before they are available in the shops.
the problems I have had are all to do with deliveries. They use a courier service, which means that after ordering your books, you can be waiting for up to 4 or 5 weeks for them to arrive on your bookshelf! ths can be frustrating, and customer services alway say 'please allow upto 28 days for delivery' fair enough, it is in the small print. BUT, the delivery charges are upto £3.75 (unless you order over a certain amount on the internet). This is exactly what I have learned to do. I use the web site regularly, and make sure that i tell them whether or not I want the book of the month. This is important otherwise you'll end up with a pile of books you dont want!
My recommendation is to use the club website, as it is the easiest and quickest way to manage your membership. Oh they dont accept Solo cards as payment either, and the range of books can be quite limited at times.