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Their call centre opening hours are as follows:
Monday:- 8am to 8pm
Tuesday:- 8am to 8pm
Wednesday:- 8am to 8pm
Thursday:- 8am to 8pm
Friday:- 8am to 8pm
Saturdays:- 9am to 4pm
Sunday:- 10am to 4pm
or the address to write to is:-
Essential Travel
Princess Caroline House
1 ... Read review
Advantages: NO INCREASED PREMIUM FOR PRE-EXISTING MEDICAL CONDITIONS Disadvantages: NONE
...to is:-
Essential Travel
Princess Caroline House
1 High Street
Southend-on-Sea, SS1 1JE.
Note: I have waited over three months for this product to be included and now that it has it has been put in the wrong category, I have asked Ciao to move the review to the right category, so please disregard the criteria below and I will update when it is moved.
I trawled the internet for this insurance and it is so good I had to recommend it.
Both my husband and myself have pre-exisiting medical conditions and it was becoming a nightmare to find an insurance company that didnt highly inflate the premiums because of these. This company did not charge any extra premium for our conditions, all we had to do was phone a medical screening telephone number and go through a few questions, e.g. What medication you take and how your condition is managed, they then give you a reference to use when you are booking the insurance (which can all be done online) and job finished.
We managed to get an annual standard multi-trip worldwide family policy for myself (44) my husband (47) and two kids 15 and 17 for just £73.21. This covered our medical conditions too and up to 21 days holiday at one time.
The benefits were as follows:-
BENEFIT LIMIT EXCESS
Standard baggage cover (per person)
Baggage and personal effects £1,500 £50 Single article limit £250 Valuables limit £250
Cancellation/curtailment & £3,000 £50/£20 Abandonment loss of deposit
Hospital benefit £20 per day up to £500 Nil
Travel delay up to £100 nil
Personal accident £20,000 Permanent disablement £20,000 Loss of limbs £20,000 nil Death £10,000 Death (under 18) £1,500
Missed departure £600 £50
Hijack and mugging £500 nil
Personal liability £2,000,000 £50
Legal advice and expenses £15,000 £50
Assistance services unlimited n/a
Domestic pet cover £200 nil
Catastrophe cover £300 nil
Sports equipment £1,000 £50
You can also save 5% on airport parking if you are driving to the airport (we weren't).
I even recommended this insurance to my in-laws who are in their 60's and 70's and were struggling to find an insurance that didnt cost as much or more than the cost of their trip to the USA, and they arranged insurance although because of their age was slighly higher but still only about £20-25 more than ours. I really believe that you would be hard pushed to find a better deal than this. The only drawback for us is that the kids are only covered if they travel with us - if they travel alone they would have to have insurance of their own. As I said it can all be done online and you can print the policy as soon as you receive the confirmation e-mail so it can be left right until the last minute if you are not very organised. This insurance is very good value and I would recommend it to anyone considering travel insurance, which is a must have when travelling especially to the USA where medical expenses are very costly.
Fortunately we never had to make a claim, so I can't comment on the claims proceedure.
They have a website to purchase on online, which is www.essentialtravel.co.uk but if you prefer to phone or have any questions their telephone number is 0870 343 0014.
Their call centre opening hours are as follows:
Monday:- 8am to 8pm Tuesday:- 8am to 8pm Wednesday:- 8am to 8pm Thursday:- 8am to 8pm Friday:- 8am to 8pm Saturdays:- 9am to 4pm Sunday:- 10am to 4pm
or the address to write to is:-
Essential Travel Princess Caroline House 1 High Street Southend-on-Sea, SS1 1JE.Note: I have waited over three months for this product to be included and now that it has it has been put in the wrong category, I have asked Ciao to move the review to the right category, so please disregard the criteria below and I will update when it is moved.
Advantages: They make it easy to buy Essential Travel insurance. Disadvantages: They make it so difficult to claim that your insurance is as good as worthless.
Essential Travel initially look good, its a competitive price and they make it very easy to puchase this on-line, however when you come to claim they make it so difficult that your insurance policy is practically worth less.
First tactic - (if you ring up first) they tell you that you are not covered by the insurance policy you took out with them and will be unable to claim. This puts most people off - but for those that persevere and read the lengthy ... ...with many insurance companies in the past and have 'never' come accross a company asking for documentation like this - well beyond what is necessary to prove a claim is genuine.
DO NOT INSURE WITH ESSENTIAL TRAVEL - you may as well have no insurance, your policy is worthless. ...
RJane 01.06.2009
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Ciao members have rated this review on average: helpful Review of Essential Travel Insurance
Competitiveness of APR
Comprehensiveness of ra...
Product package
Value for money
Online - Pre-purchase i...
Quick review of Essential Travel Insurance
Took money from my account with no authorisation.
I used them for some insurance which was ok. But they stored my credit card details so they could purchase further policies for me without asking my permission. That's kind of like - eh? - stealing!! They won't allow me to cancel their latest purchase even though I noticed their theft and tried to cancel it the same day they made it. ...
FSA_boy 19.12.2008
Ciao members have rated this review on average: helpful Review of Essential Travel Insurance
Advantages: Cheap, pays claims Disadvantages: Can't make claims over phone
I have had insurance from Essential Travel for a couple of years now, and have never had a problem. I found them online and chose them because their prices were the cheapest. It was also very easy to book exactly what I needed through their website as it was simple to use.
Their customer services people were helpful too when I needed to claim earlier this year. They directed me to the right part of AXA Insurance, who do Essential's policies.
All ...
RobinHud 07.07.2009
· Read full review
Ciao members have rated this review on average: somewhat helpful Review of Essential Travel Insurance