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Member since:10.05.2001

Reviews:2

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Charged for not using service

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28.08.2001

Advantages:
More expensive than BT(oops, thats not an advantage)

Disadvantages:
Paying for a service never used, customer services are idiots

Recommendable No:

Detailed rating:

Line Quality

Customer service qualityPoor

Customer service waiting timesSatisfactory

Tariffs & ChargesVery expensive

Accuracy of ChargesPoor

Range of services (call waiting, etc)Satisfactory

Value for moneyVery poor

3 Ciao members have rated this review on average: somewhat helpful See ratings
helpful by (83%):
  1. evansuk
  2. wiggglypufff
  3. Ulysses
and 2 other members
not helpful by (17%):
  1. Harryjohnfloyd

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The overall rating of a review is different from a simple average of all individual ratings.

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A friend recommended me to Euphony several months ago. He said if I signed up I would be able to get cheaper calls than BT and I would get a dialer box. The box cost £10 and he said I could return it if I didn't want to use it. I discovered that upon reading their literature, although they are cheaper than BT standard call rates, they are not cheaper than the BT Together call rates. I wanted to send the box back but they said only after I had spent around £100.

I have managed to cancel the service now but they still sent me a reminder for the £2 monthly charge from the month I cancelled.

I believe I was mis-sold, as it was told I wouldn't have to pay until I started using the service.

They are a con, selling to easy targets (friends of the referrer). Probably the best way to complain is to put pressure on the friend who sold it to you. Also, if you make an official complaint to them and they don't deal with it to your satisfaction, report them to oftel.


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Review Ratings »

This review of Euphony has been rated:

"helpful" by (83%):

  1. evansuk
  2. wiggglypufff
  3. Ulysses

and 2 other members

"not helpful" by (17%):

  1. Harryjohnfloyd

The overall rating of a review is different from a simple average of all individual ratings.



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