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Member since:26.11.2008

Reviews:1

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Do NOT take out a policy from Europ Assitance

Quote-end
26.11.2008

Advantages:
None whatsoever

Disadvantages:
Terrible service, massively long claim response time, rude, unhelpful

Recommendable No:

Detailed rating:

Speed Of Response

Cost

Level Of Cover

Customer Service

7 Ciao members have rated this review on average: helpful See ratings
very helpful by (13%):
  1. mr_mlk
helpful by (88%):
  1. TheHairyGodmother
  2. CPTDANIELS
  3. thereddragon
and 4 other members

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Absolutely terrible company. Steer clear from any policy provided by or underwritten by this company at any cost.

My partner and I took out a policy underwritten by Europ Assistance this summer to cover our round the world trip. Unfortunately, just after leaving (1 week after) the UK, we had to return as my father was taken into intensive care.

3 weeks after this, we submitted our claim form, supported by exhaustive documentation. 4 months later, and we are no further on - stupid information requests (repeating earlier requests), claim handled by multiple processors, rude staff on the phones etc.

After such a long wait and avoidance tactics, we got a solicitor involved. You would think that would have greased the bearings a little. No. They put the solicitor on indefinite hold, hang up on him etc. etc. We're giving it one more week before taking actual legal action or going to the ombudsman.

Steer well clear.

Would give 0 stars if possible.
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Product Information »

Manufacturer's product description

Tel: 01444 444 630; Website: http://www.europ-assistance.co.uk/; Details: Europ Assistance is a leading force in th...

Product details

Type Breakdown Organisation
Country United Kingdom
Long Name Europ Assistance

Ciao

Listed on Ciao since 21/08/2001

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This review of Europ Assistance has been rated:

"very helpful" by (13%):

  1. mr_mlk

The overall rating of a review is different from a simple average of all individual ratings.

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