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I came across Expedia quite by chance in 1999 as a banner advertisement on some website that had nothing whatsoever to do with travel. This serendipitous encounter enabled me to get an excellent deal on a British Airways flight from Heathrow to Boston at a time when I didn't want to use any Air Miles. Since then I've used Expedia on 3 other occasions to buy tickets for the same destination. I find the web site is very easy to use.
Expedia prices have no hidden extras, unlike Ebookers where the prices may look lower at first but taxes & charges are added afterwards. I've found there's generally only a couple of quid difference between the two sites, so I compare them both and it comes down to my personal preference for the airlines and routes being offered on the days I wish to travel. I'll probably get around to writing some comments about Ebookers in the near future.
One problem I've encountered is in trying to reserve seats. I've suffered a deep vein thrombosis in the past and therefore have to be very careful about where I sit in a plane. The expedia.com website for US customers allows online seat reservation - you can click the seat you want from the available options on a seating plan. It'd be nice to have the same facility here too. Expedia.co.uk haven't been able to guarantee seat reservations on the occasions I've booked with them.
Expedia is pretty good on the whole, considering it's part of the Microsoft empire :)