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Home > Finance > Services > Postal Services > Courier Services > Federal Express
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8 Reviews

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I am a new customer to FedEx 7 used their International Priority service to have a small package sent to Spain. There was a catalogue of errors from start to finish. The driver arrived almost an... more

User Reviews

for Federal Express

Rating Summary based on 8 reviews

  • 5 Stars
    		1
  • 4 Stars
    		2
  • 3 Stars
    		0
  • 2 Stars
    		1
  • 1 Star
    		4

Detailed rating

  • Competitiveness of charges/prices
  • Customer service
  • Reliability of company
  • Speed of delivery
  		• 3.0
  		• 2.8
  		• 2.7
  		• 2.8
  • 6 of 6 Ciao users found the following review helpful
    Picture of BrAdam09

    Level 1 BrAdam09

    Member since 02/05/2012

    Reviews written: 1

    5 Stars Amazing driver!! 02/05/2012
    User recommends the product

    Advantages Advantages Fantastic customer service, quick delivery times, friendly drivers!

    Disadvantages Disadvantages Didn't experience any!!

    I read all the time about how bad courier services are across the board, and truth be told, I disagree with the bad rep they all get. Today, I was due delivery of a parcel. Unfortunately I had to leave my home early for work, and nobody else was available to take the delivery. To my suprise and delight, the driver rang my phone (my number was handed over with the consignment details) he was trying to find out if there were alternative delivery methods (safe place, neighbours, etc) which there wern't, so he offered, to go out of his way to drop the parcel off at my work place! It wasnt strictly ... more
  • 10 of 10 Ciao users found the following review helpful
    Picture of Nixu1980

    Level 5 Nixu1980

    Member since 15/10/2009

    Reviews written: 165

    4 Stars Reliable Delivery Service 02/11/2009
    User recommends the product

    Advantages Advantages Fast, effective, efficient, helpful

    Disadvantages Disadvantages Expensive

    I worked for 4 1/2 years as an office manager at a company and the only company I would use for international couriers was Fedex and never had a significant problem with them. Fedex provides a professional and efficient courier service both internationally and for domestic shipments of all sizes. They offer various time frames for delivery from next day by 9am international courier to longer transit times. You obviously pay for the speed and it can be very expensive if wanting a delivery for the next morning (e.g London to New York would cost £30+). That said, they have always deliered on time ... more
  • 37 of 38 Ciao users found the following review helpful
    1 Star Quick review of Federal Express by BEEEBEEE2 20/12/2007
    They have been trying to deliver a parcel to my house for over two weeks, 3 times I have been told that my address is incorrect, they have lied about days they tried to deliver, and lied about my neighbours not being at home to accept the delivery. I have parcels delivered on a regular basis and I haven't had problems with any other couriers like this. I have wasted eons of time just trying to track one parcel which has still not arrived. Basically they just don't give a damm.
  • 16 of 20 Ciao users found the following review helpful
    Picture of clocksucker

    clocksucker

    2 Stars FedEX are incompetent 19/10/2001
    User doesn't recommend the product

    Advantages Advantages They have a money back gaurantee so you know you will be getting a refund when they fail to deliver on time

    Disadvantages Disadvantages Incompetence, lazyness of staff.

    I sent a consignment to the Carribean using FEDEX. Well, I tried to. Sending an item with them involves copying the paperwork FIVE TIMES. The man came to collect the parcel from my house- I was expecting him to bring me a FedEd carton but they had ran out so I had to re-pack the consignment in my original packaging. The following day, i received a phone call asking me where the paperwork was. I had put it in the plastic wallet and the driver stuck it to the box. They lost the paperwork before my parcel had even reached Stansted! From Stansted it went to Miami. At Miami they put it on the wrong ... more
  • 2 of 8 Ciao users found the following review helpful
    Picture of crmc33

    crmc33

    1 Star Terrible Fedex Service 10/04/2008
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages Terrible cusotmer service, lack of trust

    Our company has been posting our items with Fedex for two months. We have had nothing but problems and poor customer service from our local office (Leicester) For example, we lost one item in our first consignment that was worth £250. Fedex admitted they left the parcel in the porch of the wrong address and thay hadnt obtained a signature. We were then told that we would only get £36 back for the parcel as the compensation was for £12 a kilo. FEDEX STATED THAT WE SHOULD LIE in future about the parcel weights so that we get more money back when they get 'lost'. At the end of the day Fedex do ... more

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