I signed up to first direct mainly because I really needed some cash and wanted the £100 joining fee, little did I know how much I'd want to stay. Their customer service a wonderful bonus, I can call whenever I want to, I'm pretty dis organised, so they seem to help me out in this respect. I don;t have to worry about dashing out to the bank on my lunch break as I can call when I get home and have all the correct details in front of me and a glass of wine in my hand. It's great. Plus the operators are pretty friendly. I'm always amazed at how chirpy they seem, no matter what time of night. I've only had one bad operator experience and that was rare. I've never had one since. Anyone who joins first direct will realise that they are a pretty handy service after a while, and won't bother to get the £!00 pounds to leave. I'm so involved now that I've started an offset mortgage with them and am hoping it's going to be my new thing! I am going to be a responsible banker from now on. It was easy to apply for and will hopefully keep me on the straight and narrow financially! They're a pretty savvy service, go to their website and if you're a customer you get treated like a VIP..it's cool.
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Advantages: Pay off mortgage early, save thousands in interest payments, low interest rate, tax-free savings Disadvantages: they can be a bit picky about who they'll take on