Review rated by 9 Ciao members on average: helpful
This review received a counterstatement by a party concernedRead Comment
We purchased our dishwasher in Decemember 2005 and had problems from the offset. The manufacturer and retailer argued over reponsibility for a while leaving us without a dishwasher that worked. Since then we have had circa 10 engineer visits and 5 repairs. We have been upto 12 weeks wthout a working appliance. The machine has been totally rebuilt and still causes bother.
The main problem however is logging a call with Fisher and Paykel as without fail every memeber of their customer service team has been unhelpful. I have waited on several occassions weeks for my calls to be returned. I have never been received an apology from anyone for the lack of service.
It is difficult for me to give the product anything but a low rating as our dishwasher has broken down so often. When it works it is ok but no better than any other cheaper dishwasher we have owned in the past.
We decided to buy this dishwasher as we entertain often the idea of the two drawers was great as we could do pots & pans etc in one and glasses in the other. However be warned that not all plates will fit in the drawer. You must also follow the loading instructions to the letter to ensure that the machine works to its best ability.
We also loved the way the dishwasher looked but as we now have a toddler we need to be very careful of what is loaded in the bottom drawer as she can get the drawer open!
For anyone who decides to buy one of these a coulple of useful hints we have been given by various engineers are:-
-not to use dishwasher tablets in the machine as they cause too much lather.
- thoroughly rinse all dishes before loading the machine.
- regularly clean the filter as it is very sensitive
I really wanted to love this machine ....but I don't.
Fisher and Paykel are without a doubt the worst company I have every had to deal with.
05.03.2008 10:20
Have changed my rating. Liz :-) xx
04.03.2008 19:37
Welcome to ciao x
04.03.2008 19:26
Yes I agree with the comments below. If you do alter anything in this review do let me know and I will happily re-rate for you! Liz :-) xx