Review of "Footman & James"
Lately I have had several occasions with problems getting to talk to them. They dont seem to have enough call centre operators.One niggle is that if your policy has run for more than 6 months and you cancel it, there is no refund. This, as the call centre operator correctly points out is in their policy book. It's unfortunate you have to read a book in detail to discover these sharp clauses.
Their number and breadth of options at a reasonable price seems to be a winner. When you get through to their operators they are helpful, polite and effecient. However the acid test must be it there is a penny pinching policy in place when staffing their telephone call centre and unwarranted policy of keeping part premiums even if there is no vechicle to cover must call into question the mechanisms behind the whole of this service. I didn't make a claim on my policy and was with them for several years, just as well I didn't have to.
Product Information : Footman & James
Manufacturer's product description
Listed on Ciao since: 11/07/2000