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39 Reviews

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I ordered the Nikon Coolpix aw-100 at the end of September '11 aware that there was little to no stock immediately available anywhere. The reason I ordered from Fotosense was not only were their... more

User Reviews

for Fotosense

Rating Summary based on 39 reviews

  • 5 Stars
    11
  • 4 Stars
    3
  • 3 Stars
    0
  • 2 Stars
    1
  • 1 Star
    24

Detailed rating

  • Ability to customise
  • Customer service support
  • Layout & Design
  • Navigation
  • Prices
  • 1.0
  • 1.0
  • 3.0
  • 3.0
  • 4.0
  • 2 of 2 Ciao users found the following review helpful
    Picture of Lawrence69

    Lawrence69

    User doesn't recommend the product

    Advantages Advantages Good search engine

    Disadvantages Disadvantages Poor service, Poor availability, Poor communication

    I ordered a camera case for my Samsung NV10 camera, plus battery and memory card quite smoothly through their net site. I couple of weeks later the battery and memory card arrived alone with a statement to say the case was unavailable and would follow. I was part invoiced correctly for 21.15 not the full 30.25 . 3 weeks passed and still no case. My bank statement showed they had taken the full amount. Queried delivery through their contact web page quoting order details and contact details. No reply and still case 8 weeks later. I would not reccomend to anyone as the web site should have shown ... more
  • 4 of 4 Ciao users found the following review helpful
    Picture of outonalimb

    Level 2 outonalimb

    Member since 17/02/2001

    Reviews written: 10

    User doesn't recommend the product

    Advantages Advantages Prompt refund

    Disadvantages Disadvantages Item ordered not fit for purpose

    I was a little suspicious about their website as their prices were at least 10-20% below everyone elses. I ordered a Manfrotto Variable Friction Arm, which is admittedly not the most common item around, but they ensured me they had it in stock and indeed it did arrive 4 days later, as promised. The problems started after I opened the box to find very poor packaging and a tatty, dilapidated item. The central bearing looked worn and there was awful black grease over some of the other joints. I was suspicious that this was not a new item but instead a refurbished one, although when I contacted ... more
  • 5 of 5 Ciao users found the following review helpful
    Picture of myexperience

    myexperience

    1 Star Still waiting! 20/09/2008
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages No service, no response

    I ordered the Crumpler camera case, paying the additional fee for next day delivery as I was going away and needed it quite urgently. Over two weeks on and back from my holiday I am still waiting for my order to arrive or for any form of response at all. I sent query emails, which bounce back saying the domain name does not exist and when I call the 'hotline' number I get through to an automated answering sysyem which simply re-directed me to the website. The full amount for the order went off my account within 2 days and I recieved an email saying the order had been completed which it clearly ... more
  • 4 of 4 Ciao users found the following review helpful
    Picture of scorchio75

    scorchio75

    User recommends the product

    Advantages Advantages Delivery as promised

    Disadvantages Disadvantages Am I the exception to the rule?

    After seeing the reviews on Ciao (via Google) of Fotosense, I was understandably nervous about ordering from them. Unfortunately they were the only UK supplier that was offering a reasonable price on the item I was after; a Naneu Pro camera bag. So, with doubt in my mind, I placed my order on 17/11 at 12:30pm and was anticipating a litany of "sorry your order has been delayed" and "whoops, we've messed up your payment" messages over the following days and weeks. I was pretty surprised to find that, on the same day as I placed the order, I received an email to tell me that my bag had been ... more
  • 23 of 26 Ciao users found the following review helpful
    1 Star Quick review of Fotosense by loginamealreadyinuse 21/11/2007
    I ordered a Ricoh GX100 camera from Fotosense by phone, in order to confirm that it was in stock, on Wednesday. I was promised delivery the following day. When it did not arrive 2 days later, I phoned and discovered that they had "forgotten" to dispatch the order. I was promised delivery the following morning, a Saturday. Fotosense probably did dispatch the camera but City Link could not be bothered delivering it. I got the order on the Monday. I told Fotosense about the delays and that Shitty Link are a hopeless carrier. They seemed to struggle to unearth their records ... more

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for Fotosense

Product Details

Type Computers & Electronics

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