Fotosense

I ordered a camera case for my Samsung NV10 camera, plus battery and memory card quite smoothly through their net site. I couple of weeks later the battery and memory card arrived alone with a statement to say the case was unavailable and would follow. I was part invoiced correctly for 21.15 not the full 30.25 . 3 weeks passed and still no case. My bank statement showed they had taken the full amount. Queried delivery through their contact web page quoting order details and contact details. No reply and still case 8 weeks later. I would not reccomend to anyone as the web site should have shown ... more

I was a little suspicious about their website as their prices were at least 10-20% below everyone elses. I ordered a Manfrotto Variable Friction Arm, which is admittedly not the most common item around, but they ensured me they had it in stock and indeed it did arrive 4 days later, as promised. The problems started after I opened the box to find very poor packaging and a tatty, dilapidated item. The central bearing looked worn and there was awful black grease over some of the other joints. I was suspicious that this was not a new item but instead a refurbished one, although when I contacted ... more

I ordered the Crumpler camera case, paying the additional fee for next day delivery as I was going away and needed it quite urgently. Over two weeks on and back from my holiday I am still waiting for my order to arrive or for any form of response at all. I sent query emails, which bounce back saying the domain name does not exist and when I call the 'hotline' number I get through to an automated answering sysyem which simply re-directed me to the website. The full amount for the order went off my account within 2 days and I recieved an email saying the order had been completed which it clearly ... more

After seeing the reviews on Ciao (via Google) of Fotosense, I was understandably nervous about ordering from them. Unfortunately they were the only UK supplier that was offering a reasonable price on the item I was after; a Naneu Pro camera bag. So, with doubt in my mind, I placed my order on 17/11 at 12:30pm and was anticipating a litany of "sorry your order has been delayed" and "whoops, we've messed up your payment" messages over the following days and weeks. I was pretty surprised to find that, on the same day as I placed the order, I received an email to tell me that my bag had been ... more