Fujitsu Siemens Amilo Li 2727

I recently went on a search for a good quality Laptop and found this one in Comet. It looked quite good and seemed to have everything I wanrted.

Processor is a Intel dual core !.73 Ghz
It boasts a good 2GB of DDR2 Ram
160 GB Hard drive
15.4 in Screen
DVD+/- RW drive

My opinion.

I came home with my Laptop and unpacked it all, went through the associated paperwork and set it up, as I already have a Desktop this was easy.

When you first start it prompts you to create Recovery disks, I started the software to do this and all seemed well until almost at the end of the first disk it came up with a message saying write error. I thought that maybe it was a bad disk and tried again, same outcome.
I phoned comet to ask for asssistance and was told to phone Fijitsu/ siemens, so I did I was told it was a software problem and they would send some disks that would put this right.
So I turned off the Laptop to wait for the disks which, still have not arrived 1 week later. When I decided to turn the Laptop on again it came up with a message saying Disk Error, press any key to continue, I pressed any key and the same message was repeated several times but the Laptop would not start.
I again phoned Fujitsu/Siemens and was told that it was to be returned to Comet for refund or replacement, but that they had to have a copy of the reciept from the manager at comet to send the code needed for this to hAppen. So I had to phone Comet to get this done, this was completed the same day( Thur), but no number was sent to Comet until the following Mon, this was when I finally decided to ask for a refund.
I have not been able to asses how good this Laptop was, but can say honestly that the customer service at Fujitsu/ Siemnens is absolute rubbish, they where unwilling to acept that there ws a problem with one of their Laptops.The guyn I spoke to virtually told me that I was the problem not the machine.

The price for this Laptop was competative and at £350 it was good value, but I am not sure I would want to buy their products again.
All in all not a great experience, and I am sure that more could be done at Fujitsu to improve their customer service.