• 10p a minute for so-called 'free' technical support • contradictory advice given, depending upon whom one talks to • the machine instantly becomes unusable if you turn it off in the first 20 minutes of operation • no warning on the box that this will happen • no recovery or system disks provided with the computer • an exorbitant 36.50 Euros to buy the recovery disks with a 4 day standard waiting time for delivery • recovery disks can be sent only to America, according to the website • the computer will not run Windows XP, the only known reliable version of Windows in current use • I was more than once by tech support told the computer will run XP when clearly it will not, because Fujitsu-Siemens make the hardware to run only on Vista • available drivers and firmware updates have no installation • Firewire drive hangs when folder containing audio files is "opened" and computer won't shut down • BIOS update 3.04 does not take past v 2.59 and chipset & audio updates bluescreened on restart, also machine would not shut down • Computer won't shut down because of AppBar bullet, or MSN messenger running • machine blue screened when MIDI interface unplugged • Wireless adapter stops working if you put extra RAM in and extra RAM does not give full 4GB • THE WORST EXPERIENCE EVER - I could go on but there's not the space
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