Advantages I can now get through on the phone in 15 minutes instead of 45!
Disadvantages Where do I begin!
As I embark on my journey of buying the first family home Im starting to feel somewhat let down by the whole process. I know people say its one of the 3 most stressful things you'll ever do in life - the other two being having a child and getting married but I already have a wee girl aged 5 months and to be honest its been a lot easier than I expected and certainly a lot easier than getting a mortgage with Future.We basically decided before Christmas that we would try and buy a house due to the market being quite quiet. We went and saw a mortgage broker and were really only looking for a good deal. I have credit problems which limited the amount of companies that would touch us and we were also looking for 100% mortgage. The broker set a time and we went for a meeting to discuss the specifics. Being somewhat naive first time buyers we didnt really have any opinion of who the best company was on the market however having been to a major high street bank and getting an illustrative quote, we knew roughly how much our monthly payment should be. What we were told it would be with Future Mortgages wasnt much worse - maybe in the region of £20.00 per month which wasnt breaking the bank.
After what felt like decades with the Mortgage broker we signed the paperwork and left that day to a warm smile, a welcoming handshake and told "All you have to do now is find your house".Within a week we had found our new home, the offer had been accepted and the mortgage process began. From the word go it was stressful beyond belief. We provided copies of bank statements, passports and wage slips. Future then came back asking for further documents, which we sent right away. This was about the 3rd week in November. They came back on a further 6 or 7 occassions asking for more paperwork. To the extent where I was waiting for them to come back and ask for blood as proof that we were human. The asked for every document you could possibly imaging but rather than ask for it all at once they spread their requests over a fortnight. Which meant I was getting up for work (I work nightshift) spending an hour scanning documents, neglecting my family in order that these papers get to them. At one point I sent 13 different documetns in the same email!!!!
The mortgage they provided us was 100% and it was the first time that they themselves had done 100% mortgages on the market. Naturally everyone and there granny with a bit of bad debt who didnt have a deposit wanted one and so they decided that they would shut up shop from December the 9th and put their 100% on hold because they couldnt deal with the workload they had. Fantastic we thought, all our paperwork (finally) was in before the cut off, we had our offer on the house accepted and all we had to do was get the mortgage offer and we were home and dry. We were told by them we'd have our offer before Christmas. So we thought "fantastic", we can enjoy our little girls 1st Christmas no stress, no hastle!!! Not a chance!Chrismtas came and went and we spoke to them on the 28th December and they said we'd have the offer in the next few days.
|Efficiency of service|
|Competitiveness of charges/rates|
|Staff courtesy||Very Poor|
|Promptness of service||Very Poor|
|Online - Content/organization of site||Very Poor|
|Online - Reliability/speed of site||Very Poor|
|Online - Ease of applying for products||Very Poor|
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