Garden Buildings Direct

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Reviews - Garden Buildings Direct

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Excellent

Excellent prices, fast delivery, lovely stuff

Are you willing to buy from a photo?

I love the seaside - I particularly love a good traditional sea front with lots of little beach huts. In fact, I want a beach hut more than I want to be by the sea - it's a sort of grown-up Wendy House. Unfortunately, I live in Northamptonshire which mathematically speaking is about as far as you...

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Not for me

“Stay away from this company!”

published 11/10/2011

Cheaper than other versions

Alot of the pieces of wood were damaged and cracke...

We decided to order the 'best buy' Mad Dash Lollypop tower, that would be delivered in 5-10 days. Sadly the first problem was it took almost 5 weeks to deliver and the paint sent was different to what was ordered. At no point were we notified that there was a delay with our order. Delivery driver...

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Not for me

Ha!

Just read the review!

Garden Buildings Direct. Well. I don't normally post bad reviews. Poo happens, every company has an off day, so I like to give the benefit of the doubt. However. This company took the biscuit. Biscuit isn't the word I would normally use. Think, a four letter word starting with 'p' describing...

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Not for me

Customer services were responsive

Awful roof quality, laughable delivery, unsatisfac...

In April 2011 I bought a BillyOh Motorbike Shed from Garden Buildings Direct, which was delivered by being dumped in the road, yes that's right - in the road!After that less than impressive start, the shed went up fairly easily and on went the roof, all according to the instructions (which had to...

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Not for me

Trading Standards are aware of this company.

Total waste of time and money.

We ordered a £2,000 4x2.5m Billy Oh Traditional Log Cabin mid-July which was delivered after the promised 10-day agreement. Only after contacting Garden Buildings Direct (otherwise known as Kybotech) to query the delay, did they deliver the goods. To our shock of horrors it was next to impossible...

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Not for me

published 24/02/2008

I ordered a Billy-Oh Apex shed from them and wish I hadnt. The shed arrived damaged - no instructions - ripped roofing felt - not enough screws - broken panels and trim. So far GBD (which is a covername of another company) have refused to replace the panels or even talk to me about it - BEWARE, their customer services number is a PREMIUM RATE contact number - you will be held in a queue and charged for the privilege for a long time. I am now going through my credit card company for a refund

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Good

Cheap. Not bad once built

Poor cust service. Incorrect and missing parts

Firstly let me just say upfront that I love the shed now it's built. I ordered the 10x12 and it was delivered in just 4 days from order by a great delivery guy. There are some things which need improving though. I ordered an additional opening window and it came with no hinges hinges, screws, or...

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Excellent

published 04/04/2008

We had an excellent experience with these guys. We ordered online on Monday, and had an emailed confirmation the same day. Yesterday, we had an email from the delivery company confirming the delivery details. Today (Friday) the shed arrived in perfect condition with all fixtures and fittings, the driver was pleasant and helpful. The actual shed is exactly as advertised - went up easily. We took time over getting the ground prepared and a cement base put down - well worth it. I'd happily use them again. People only tend to write reviews when they've had bad experience, and I've seen a few about Garden Buildings Direct, so I wanted to put another perspective on record.

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Not for me

Absolutely none

Far too many!

AVOID AT ALL COSTS! What a joke this company is! I ordered their biggest and most expensive summer house and I am SO sorry I did! The customer service was non existent and the inexperienced sales teams didnt give a hoot about their bad attitudes! I was promised delivery on a certain date and...

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Not for me

cheap

poor quality

I've had the worst experience with this company, firstly the website is rubbish I couldn't ever check my order status. Once I had sorted out a delivery date I took the day off work, but when the lorry came they hadn't even put my order on it!!! Then when they did deliver it, it was broken, each...

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Not for me

I suppose they took the goods back (although I sti...

GBD do not reply to queries and are impossible to ...

Despite telephoning, e-mailing and writing the so called customer services team just stay silent. I have not once had a reply. I suppose to give GBD a positive comment they have actually taken the sheds back but I am still waiting for a refund on the second shed returned, I am still sending e...

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Not for me

“Do not go there”

published 18/10/2013

eventually arrived

The company is a nightmare to deal with

I ordered a shed from them at the end of July with free next day delivery. Their delivery hours are between 8am to 7 pm so I waited in the next day, absolutely nothing arrived. Phoned up the next day to be told they were out of stock, but didn't know when they were going to get it back in. No...

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Not for me

excellent product if made well

not made well and instructions don't help

So, we wanted a wooden storage shed. Checked out Garden Buildings Direct and ordered the Billy Oh Super Store @ £134.95. Excellent delivery but the store just didn't fit together. All the reviews warn about the woefully poor instructions but it was more than this. Yes, of course, wood is a...

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Excellent

“Waltons Apex Garden Shed”

published 23/08/2006

Fast Delivery, Great Customer Service, Value For M...

Difficult to put up on your own

Was looking for a shed to put my tools in, thought it was going to be cheaper online and it was. I had a good look round looking at, shed store and great little gardens just to name a few, found out that Garden buildings direct was the cheapest. It took 5 days to be delivered and then i tried to...

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Not for me

none

many, recommend to a friend?? no, i wouldn't recom...

I ordered a wooden playhouse from this company for my daughter. The website is good and easy to use. The payment was easy.... and then the REAL company emerged. We heard nothing about the delivery until we contacted them 5 days after they had taken our money. The failed to grasp that the 2...

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