Gateway (Shop)

I work for a small, (very small) company. I'm known as the IT-guy there. Over the last two years, we've bought six computers from them. Most of them have been trouble free purchases. As youcan imagine, after buying six computers, I've gotten to know Gateway's procedures pretty well. One of the computers I bought from them came with the video card badly inserted - it meant that the monitor wouldn't work. I called Gateway's tech support, (which was closed - understandable at 11pm on a Sunday night). I had the option of being put through to their automated service, which I went through. I was ... more

SEE END FOR UPDATED SECTION I got this new computer a couple of months ago; I decided to go with Gateway because they have a better reputation than most. I also looked at Novatech, but as I didn’t know much about them chose Gateway, as the prices for the spec I wanted were almost similar. When I was first looking a getting a new PC, I was looking at gateways, £999.99 deal, but was persuaded to buy the one I now have for 1180 (ish). I didn’t need much persuading as the system had nearly double the spec for only £180 pounds. For the money I got 1Ghz athlon processor, 256MB RAM, 40Gb ... more

I first heard about Gateway computers a few years ago, when a friend of mine( a university computer programmer) recommended them to me. I was a bit wary at first,mainly because i did not fancy spending most of my hard earned cash on a new computer system, that i could not see or try before i decide to buy. I am currently using my third computer set up that i have bought from Gateway, and can honestly say that i have had no major problems at this moment. One of the good things that struck me about their web site, is that it is well laid out, you can look at computers for business or home ... more

When I first decided to purchase a PC three years ago, I was extremely daunted by the sheer amount of PC distributors that were available. Also, back then I was overwhelmed by the technicalities of PCs and I was scared that I wouldn't get the one to best suit my needs. However, I need not have worried as I as a friend recommended Gateway (previously Gateway 2000). I was a little hesitant at first because it was strictly mail order. However, a very friendly sales person advised me on the best package and within around a week I had a new PC delivered to my door. Assembly was, quite simply, a ... more

I have been using a Gateway for two years now, and despite the companies offer of trading in a computer for a new model after two years, its an offer which isn't enough for me to recommend a Gateway. In the beginning everything was rosy, the computer itself contained a good mix of components, and even today will play some of the newest games to a degree. Two days after setting up the system, the screen reduced itself to a minimum resolution and colour depth; an obvious graphics card problem. Endless calls to Gateways technical support hotline (who send you around in circles, and despite ... more