Quote-start

A Gateway to trouble free computing!

Quote-end

5 Jul 24th, 2000 

4 Ciao members have rated this review on average: very helpful

Advantages:
Excellant service; friendly staff !

Disadvantages:

Recommendable Yes:

Detailed rating:

How well informed were the staff?

How efficient was the service?

paulruegg

paulruegg

About me:

I am a 2nd Year student at Queens University Belfast where I study Management with French. I also w...

Member since:17.07.2000

Reviews:51

Members who trust:2

When I first decided to purchase a PC three years ago, I was extremely daunted by the sheer amount of PC distributors that were available. Also, back then I was overwhelmed by the technicalities of PCs and I was scared that I wouldn't get the one to best suit my needs.

However, I need not have worried as I as a friend recommended Gateway (previously Gateway 2000). I was a little hesitant at first because it was strictly mail order. However, a very friendly sales person advised me on the best package and within around a week I had a new PC delivered to my door. Assembly was, quite simply, a gift thanks to Gateway's coloured coded cables. Within about an hour my new PC was up and running.

With my computer I got a built-in DVD-ROM drive. However, soon I discovered that this did not work properly. I rang customer services (freephone) and they took me through everything step by step and it was fixed quite easily. The only problem with their customer services was the fact that if you have to ring back, you will not get the same person and then have to explain the problem all over again.

I would strongly recommend Gateway to anybody, but particularly those who are buying their first computer as there is always free and friendly help at hand if it is needed!!!
 

How helpful would this review be to a person making a buying decision? Rating guidelines

exceptional

very helpful

helpful

somewhat helpful

not helpful

off topic

Comments about this review »



More reviews »

Gateway (Shop) - review by burnie

Advantages: very good tech. help line also can change your system to suit your need
Disadvantages: can not see what you are buying

Gateway (Shop) - review by burnie burnie 05.05.2001 · Read review
Ciao members have rated this review on average: very helpful
Review of Gateway (Shop)

Gateway (Shop) - review by ali007

Advantages: Reasonably well priced and good mix of components
Disadvantages: Poor after sales support

Gateway (Shop) - review by ali007 ali007 14.04.2001 (14.04.2001) · Read review
Ciao members have rated this review on average: very helpful
Review of Gateway (Shop)

Gateway (Shop) - review by sarah1

Advantages: Affordable , Fast, Montly payments
Disadvantages: Free service of AOL

Gateway (Shop) - review by sarah1 sarah1 04.08.2001 · Read review
Ciao members have rated this review on average: very helpful
Review of Gateway (Shop)

Gateway (Shop) - review by mjn

Advantages: Prepared to help after the warranty expires
Disadvantages: Some long telephone calls maybe

Gateway (Shop) - review by mjn mjn 06.01.2001 · Read review
Ciao members have rated this review on average: very helpful
Review of Gateway (Shop)

Gateway (Shop) - review by Hirondelle

Advantages: helpful staff in the shop
Disadvantages: terrible customer service/staff at Head Office

Gateway (Shop) - review by Hirondelle Hirondelle 21.08.2000 · Read review
Ciao members have rated this review on average: very helpful
Review of Gateway (Shop)



Are you the manufacturer / provider of Gateway (Shop)? Click here