Girobank

Girobank

... SO WHAT IS IT? It is a service operated by Girobank in association with a whole range of utility companies and local councils enabling you to pay a wide variety of bills on-line. I frequently don’t manage to get near a bank during normal (and I must say antiquated) operating hours this ... Read review

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Reviews of Girobank »

1-2 of 2 reviews of Girobank

I THINK THE EARTH DID MOVE THIS TIME

Advantages: Brilliant concept
Disadvantages: Appalling customer service, system may take duplicate payments

...is a service operated by Girobank in association with a whole range of utility companies and local councils enabling you to pay a wide variety of bills on-line. I frequently don’t manage to get near a bank during normal (and I must say antiquated) operating hours this looked like too good an opportunity to miss. I don’t like paying too much by direct debit, although obviously things like mortgage and loan repayments are unavoidable – this system ...
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SECURITY
GiroBank BillPay claims in its FAQ to:
“....utilise advanced levels of data encryption technology to ensure that your sensitive banking details are transmitted in a secure and confidential way”. Secure they may be, beyond grabbing your money twice they most certainly are not.

LET ME EXPLAIN
I first used the service in May 2001, excited I would never have to write another cheque again. Billpay ... more

sue.51 25.10.2002 (26.10.2002)
Ciao members have rated this review on average: very helpful
Review of Girobank

Competitiveness of APR

Product package

Quality of Customer Ser...

Reward Scheme

Additional Charges

Security and Privacy

Ease of Application

Pay bills online via Girobanks new service

Advantages: Good approach to the concept of online bill paying
Disadvantages: Registration process requires a little more thought

...concept this new service from Girobank has a lot of promise. The site opens with a nice simple splash page that performs the usual function of allowing you to log on or to register. If you are new to the site the register button will take you straight to the terms and conditions of the service. This is a good feature in my view as it ensures user exposure to the legalities and boundaries of the system. Assuming that you accept these terms and conditions ...
...of the bills that you wish to pay using this service. It is at this point that I would have to criticise the content managers as to build this portfolio you must have all your customer numbers to hand. The reason I would criticise them is simply it is not made apparent that these are required before you can complete your service registration. If like myself you wanted to signup to the service and then choose what bills to pay it is rather frustrating ...

Guzman 02.04.2001 (26.03.2001) · Read full review
Ciao members have rated this review on average: helpful
Review of Girobank

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Worst bank since A&L took over Girobank

Advantages: Post Office is easier to get to
Disadvantages: Totally unhelpful when you have any problems to sort out

I was a Girobank customer from its early years and was always pleased with the service, especially as Post offices were often handier than banks. When the Alliance & Leicester merged Girobank customers didn't get anything. I still carried on banking with them for some years but found problems with them when I was overdrawn - the charges were often more than the amount I owed. I was even charged twice for the same overdrawn amount because it overlapped my statement date. They were not very helpful at all when I raised the issue. My daughter also had difficulties with them and she was charged £25 each time a standing order was paid out. She didn't find out until she received her monthly statement so it mounted to quite a sum. Again they were most unhelpful and didn't seem bothered at all about her situation. I also received a large sum ...

concat 20.09.2000 · Read full review
Ciao members have rated this review on average: helpful
Review of Alliance & Leicester

Unacceptable Service

Advantages: None Apparent
Disadvantages: Service slow and grossly inefficient

Santander/Alliance & Leicester are the most incompetent and unresponsive organization I have ever encountered. They are incapable of handling simple processes like change of address, share sales, or transfers between accounts without making a series of basic errors. Communication between our local branch and the various parts of Alliance & Leicester head offices is hit and miss, to say the least. Their Complaints Procedure and "Customer Service" are a sick joke. I am still waiting after more than six weeks to find out how they managed to "misplace" £40,000 by transferring it from an ISA to an account they had closed (against my express wishes). I am also still waiting for interest due from three months ago. As GIROBANK it was very good, but each successive takeover has resulted in worsening the level of service. My father, my ...

mcmlxiii 26.06.2009 · Read full review
Ciao members have rated this review on average: helpful
Review of Alliance & Leicester

A and L Giro bank

Advantages: excellent service, open 24/7
Disadvantages: none to mind

I have been banking with Girobank for many years now. And to be honest they are about the most helpful, courteous bank I have ever entailed. When we got into a few money problems I was forced to ring the manager, which I did with fear and dread. Mainly of humilation and embarasment. But there was no need, the manager was understanding and so helpful, offering ways to get out of our hole, instead of just burying his head and demanding the money. When Alliance and Leicester took them over a few years ago, I thought this service would be 'outed'. But it hasn't. Although, I have not had money trouble since then, I have had to enquire about investment. I was given honest, and helpful advice. This is abank well worth dealing with. If that isn't enough to convince you then try this. You can pay in at any post office. You can cash cheques ...

dabmim 28.12.2000 · Read full review
Ciao members have rated this review on average: helpful
Review of Alliance & Leicester

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Good rates, take it abroad
Not that good in out of the way places (*)
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Another number to remember (but not a big problem) (*)
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Fast, simple, efficient, useful.
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It makes it easier for people to buy products online
Not knowing where you can spend the points makes it less desirable. (*)
cheaper international transfers
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Your calling because you've just had your cards stolen (*)
Free To Use, Cashback Facility, Accepted Nearly Everywhere
Cant think of any!!! (*)
Absolute need for teenagers,
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Easy to set up & use, useful for a child's first account
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easy to use, fast and secure, control on spending
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One number access to "stop" the lot
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Quick and simple to set up; Never get into arrears with bill payments
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(*) Reviews by Ciao members


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