Go Outdoors

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Reviews - Go Outdoors

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Excellent

Everything you need under one roof

None

I came across this store Go Outdoors about 1 year ago when I went with my partner, he needed some new boots for work and he was told about this place from a friend of his. It is a store that sells everything to do with outdoors from coats and jackets to tents, any thing to do with camping...

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Not for me

none

not much use if you're escaping to the sun in wint...

OK, before the age of air travel it would be unthinkable to need a sunhat in January, but in Britain we've been taking foreign holidays in winter since at least the 1970's. With a Nile cruise booked for the first week of February, off I went to the Stockport store in Cheadle Heath for a sunhat...

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Excellent

published 10/08/2008

I've shopped in several GO Outdoors stores, I think they're absolutely fantastic shops, I always save money, last week I bought a Campinggaz Camp Bistro for £4.99, they're £15 in Tesco and £17 in Argos. I bought a walking pole for £2.99 and a Vango Venture 500 tent for £59!, I've seached the internet and no one sells cheaper. If they do they've got a genuine price promise where you get back 10% more! Great

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Not for me

published 19/03/2008

I placed an order online 4 days ago and they have yet to dispatch it despite charging £5 for p&p, Customer Services were completely useless as I had a girl who just talked all over me and didn't listen for the entire call. Also sent an email to them which they have yet to acknowledge. Pretty poor in my opinion, or maybe I'm too used to companies who dispatch things quicker than you can blink or who are polite to their customers. Cheap it may be, but absolute complete rubbish imho. You're better off travelling the miles to the store than using the online bit, although I've had less than great experiences in the stores also.

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Satisfactory

published 22/06/2008

Poor customer service. Despite being told twice (on the phone and online) that my desired item was in stock at the time of ordering, almost 3 weeks on and you guessed it... nothing. I sent an e-mail to chase a few days ago but that got completely ignored. I called them today to be told that this wasn't a "stock item" so I cancelled my order and fortunately found the same deal elsewhere. I'd recommend you avoid until they get their stock system in order!!!

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Not for me

published 07/07/2008

I went in to the Loughborough store recently and thought I was in an abandoned warehouse. The product was all in piles, and I seemed to walk through row after row of the same trousers. Nobody offered to help until I'd been wandering around for 15 minutes, and then to cap it all off they had NO BERGHAUS product in stock!!! Useless, utterly useless.

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Not for me

“review of go outdoors store”

published 19/07/2010

Cheap prices

Even some of the more expensive items are rubbish

When I entered the store there were pallets of stock everywhere, only a few actually had staff even working on them mostly they were just left unattended. None of the staff acknowledge me and when I asked them where something was they mearly pointed and said "down that aisle". Getting to the...

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Not for me

Cheap prices

Even cheaper service

You realise why the prices are so cheap when you have a problem with a product. I purchased a North Face jacket which within two months developed faults. Returns policy allows replacement only within 28 days, otherwise it's back to the manfacturer which can take an indeterrminate length of time...

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Not for me

marginally cheaper prices

poor customer service, poor online service

It is a complete mystery to me how this store won any online retailer awards. They do not give you any information on shipping other to say order despatched. When the item ordered has not arrived they did not respond to email queries. Talking to them on the phone they claimed that the house could...

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Not for me

“C Gray”

published 20/06/2008

None

They lie to you

Placed an order on 23rd May. Todate (20 June) I have still not received it. Have sent two emails, both of which were deleted before they were read! Have phoned them on two occassions, the first time to be told the one item had been dispatched and the other was out of stock, the second time (10...

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Satisfactory

Range and prices

Stock levels and customer service

I find store stock can sometimes let you down particularly on offer items. So I ordered an item online and was then told they were out of stock. On the same day I checked local stock in Coventry and they were available. The remainders of the order were actually sent from Coventry! I emailed...

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Not for me

published 27/06/2007

I made an internet order and heard nothing for over a week in which time it has been impossible to contact them as the email address given does not exist, the telephone number doesn't appear to be answered ever and messages sent through the website also appear to be ignored.

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