Disadvantages service, don't use their own vehicles, chargable number to call from a mobile, lack of knowledge
I had thought my comprehensive cover would mean I was worry free. I pay just under £10 pm, and joined greenflag as I didn't want the break down cover- my car insurance offered- because they call up any local mechanic, this doesn't give the same sense of safety for a woman- as it does when you see a 'RAC' 'AA' or 'Greenflag' named vehicle arrive.
I needed help, I was stranded in a car park- early evening last week. It was cold, and my family were with me. Green Flag took 8 minutes to answer the phone, this was of course- via my mobile- at considerable cost to myself. When I finally spoke with a woman, she said they charge for recovering an automatic car- and that these charges will be very high if the car needs towing. I said send them out anyway- and if they advise me of that- I will send them away. I thought 'I will get somthing for my money, even if it is just to waste their time'.
After 80 minutes from the start of breakdown- my child and I - got a local friend to collect us and take us home- my husband waited with the car.
I called greenflag from home, and was told the delay in someone arriving was now longer.
2 hours and 20 minutes after the first call for help, they turned up.
No extra charge- and I can claim £10 under their rapid response pledge- this will just about cover all the call costs.
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